RCM Tech & Data Manager

Metro Vein Centers is a rapidly growing healthcare practice specializing in state‑of‑the‑art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful yet highly treatable symptoms of vein disease—including varicose veins and heavy, aching legs. With over 60 clinics across 7 states, we’re building the future of vein care—delivering compassionate, results‑driven care in a modern, patient‑first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. About the Role We’re seeking an RCM Tech & Data Manager to act as the dedicated liaison between our Tech & Data team and Revenue Cycle Management. This role reports to the Director of Technology & Data. It is a highly cross‑functional role that manages RCM reporting, system integrations, and automation—translating the needs of billing, coding, collections, and denial‑management leaders into scalable technical solutions, and translating technical capability back into financial impact. This person must be comfortable working with RCM, Finance, analytics, and engineering partners, and have hands‑on experience with most of the following: Electronic Medical Records (EMRs), SQL, Google Cloud Platform, Tableau, CRMs, and data warehouses. You’ll be the go‑to person for turning RCM problems into the right technical solution—and for making sure the right RCM data lands in the right systems, cleanly, accurately, and on time. Key Responsibilities Analytics & Reporting Strategy Define the analytics and reporting roadmap for the revenue cycle—deciding what to measure and how to measure it across denials, collections, AR aging, authorizations, and net collection rate Guide and optimize the dashboard‑building process rather than building everything yourself: scope requirements, set standards, review the analyst’s work, and drive iteration Translate revenue cycle data into trends, impactors, and recommendations that leadership can act on Direct ad‑hoc analysis on large, complex datasets and pressure‑test the conclusions Present findings to leadership, highlighting risks, opportunities, and strategic recommendations Tech Enablement Identify revenue cycle problems that are best solved with technology, and scope tech‑focused solutions to address them Lead RCM automation initiatives in HubSpot and adjacent platforms—e.g., referral and PCP workflows, lifecycle automation, and patient/provider communication—partnering with the marketing and engineering teams who own those systems Design workflows that automate manual, error‑prone steps in billing, coding, collections, and authorizations Evaluate and pilot new tools and capabilities, building the business case for what to adopt, build, or retire Translate RCM pain points into clear technical requirements and shepherd solutions from concept through rollout and adoption Leverage AI tools (e.g., Claude, Gemini) to accelerate RCM workflows: drafting denial appeals, summarizing payor policies, building documentation, and prototyping automations within HIPAA‑compliant, human‑in‑the‑loop guardrails Vendor Management Serve as the technical liaison to RCM vendors across insurance verification, credentialing, patient collections, and payor contract negotiation Own the data and integration relationship with each vendor—defining file formats, data exchange, and how vendor data flows into our reporting and systems Set technical requirements and SLAs, evaluate vendor performance against them, and hold vendors accountable Troubleshoot data and integration issues between vendor platforms and our internal systems, and drive them to resolution Support vendor selection and onboarding by assessing technical fit, data security, and HIPAA compliance Liaison, Leadership & Process Act as the primary bridge between the Tech & Data team and RCM, prioritizing and translating business needs into a clear technical roadmap Provide direction, mentorship, and technical oversight to the RCM Analyst, who works closely with and under this role Drive process‑improvement and automation initiatives that streamline billing, coding, and collections workflows Maintain RCM data quality, governance, naming conventions, and field mapping across systems Take a proactive, consulting‑style approach—surfacing opportunities and proposing solutions rather than waiting for requests What You Bring 3‑5 years in healthcare analytics, healthcare technology, RCM analytics, or a similar technical role Technical fluency in (enough to guide, review, and optimize—not necessarily build day to day): One or more EMRs (e.g., athenahealth, Epic, eClinicalWorks, NextGen) and how clinical/billing data originates within them SQL and a working knowledge of Python for reasoning about large, complex datasets Google BigQuery (or a comparable cloud data warehouse) Tableau (or similar BI tools) HubSpot or similar automation platforms for workflow‑based solutions Healthcare experience is a must—meaningful time spent in a revenue cycle, or healthcare analytics environment Deep understanding of revenue cycle processes: billing, coding, collections, authorizations, and denial management A solutions mindset—able to look at an RCM problem and identify the best technical approach, then guide it to delivery Experience managing or acting as the technical liaison to third‑party vendors (e.g., insurance verification, credentialing, collections, payor contracting) Experience integrating and troubleshooting data flow between EMRs, billing systems, vendors, and data warehouses Experience with ETL processes in relation to healthcare and financial data Working understanding of data governance, naming conventions, and field mapping across platforms Able to direct QA, debug, and validate discrepancies between source‑of‑truth platforms (e.g., EMR vs. billing system vs. vendor vs. warehouse vs. BI tool) Strong project management and communication skills—you’ll work across teams and with multiple high‑level stakeholders on high‑impact projects Organized, curious, and detail‑oriented—you catch what others miss Able to troubleshoot technical issues and communicate solutions clearly to non‑technical stakeholders Familiarity with AI tools for accelerating analysis, automation, and documentation in a compliant, reviewed workflow Experience mentoring or leading other analysts a plus Bonus: Understands how to navigate data restrictions and system complexities in a HIPAA‑compliant environment, ensuring all RCM workflows, integrations, vendor relationships, and data handling meet privacy and compliance standards What We Offer Competitive salary ($100,000 - $120,000 depending on experience) and benefits High‑growth environment with ownership and autonomy Smart, collaborative, creative teammates Real impact on business performance and patient experience The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well‑being. From the first conversation to the final follow‑up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can‑Do Spirit – We meet every challenge with positivity, flexibility, and problem‑solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here. #J-18808-Ljbffr