Service Desk Analyst

Hello,
Hope you are doing well,


JOb: DOC - SA1 A4 SC1


Location : Mechanicsburg, PA 17050


Client : State of PA

***This requisition requires an in-person interview at the work site (DOC Central Office, 1920 Technology Parkway, Mechanicsburg, PA 17050).***


***Start date for this position is as soon as possible pending a compliant PATCH and passing the DOC-related background check.***


***This requisition's current PO is funded through 6/30/25, but will be extended. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26. ***


***Do not resubmit candidates from previously released req # 737705.***

Work Location: Public Safety Delivery Center - Dept of Corrections

1920 Technology Parkway, Mechanicsburg, PA 17050

Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role.

Description of Duties
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Responds to management's special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus


Required

Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements


Required

Develop, document, and initiate processes that involve IT asset installations, relocations, and changes


Required

Provide technical guidance on IT assets for procurement documents and agency requisitions preparation


Required

Respond to Service Desk tickets requiring Level 2 asset management attention


Required

Experience with ServiceNow


Required

Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals


Required

Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports


Required

Create documentation for technical staff and end user


Required

Familiar with video conferencing platforms, conference room VC setups, troubleshooting


Required

Familiar VMware Virtual Desktop Infrastructure


Required

Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices

Thanks & Regards.


Manikanta Yerra
View phone number on click.appcast.io


Technical Recruiter


1601 N Harrison Ave, STE # 2B, Pierre, SD 57501


Email: View email address on click.appcast.io


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