Community Success Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Profit sharing

Community Success Coordinator EverCare Mobile Health | Treasure Valley, Idaho

Salary: $65,000 annually + quarterly performance bonus opportunity
Employment: Full-Time | W-2
Location: Treasure Valley (Boise area), Idaho
Travel: 60–75%, including occasional overnight travel

Make an Impact. Build Relationships. Help Communities Thrive.

At EverCare Mobile Health, our mission is simple: Restoring Joy to Life.

We partner with senior living and long-term care communities to bring compassionate, accessible healthcare services directly to residents.

We’re looking for a relationship-driven Community Success Coordinator who enjoys connecting with people, solving problems, and taking ownership of results.

This isn’t a traditional customer service position. You’ll be the primary relationship manager for our partner communities, ensuring they receive exceptional service while identifying opportunities to expand access to care.

If you’re someone who thrives on autonomy, builds trust naturally, and enjoys seeing the measurable impact of your work, we’d love to meet you.

Compensation & Benefits

• $65,000 annual base salary
• Quarterly performance bonus opportunity tied to community retention and growth
• Healthcare reimbursement 
• Paid time off and paid holidays
• 401(k) retirement plan with company match at 1 year
• Company-paid lodging and meals for approved overnight travel
• Company phone or phone allowance
• Fuel Allotment

What You’ll Do

Build & Maintain Strong Partnerships

• Serve as the primary point of contact for assigned senior living and long-term care communities.
• Develop trusted relationships with administrators, directors of nursing, social services teams, and community staff.
• Conduct regular onsite visits to strengthen relationships, review resident needs, and identify opportunities for improvement.
• Proactively address concerns, coordinate solutions, and ensure community partners feel supported.

Drive Community Success & Growth

• Support community retention and increase resident participation in EverCare services.
• Identify opportunities to expand access to care through referrals, resident engagement, and relationship development.
• Lead conversations with residents, families, and authorized representatives about available services and consent to treatment.
• Monitor community participation trends and develop strategies to support communities experiencing declining engagement.

Coordinate Seamless Service Delivery

• Lead new community kickoff meetings and support successful service launches.
• Collaborate with Operations, scheduling, clinical teams, and other internal partners to coordinate services.
• Communicate provider changes, scheduling updates, and service developments to community leadership.
• Help ensure referrals, consent documentation, and service requests move efficiently through established processes.

Own the Experience

• Gather community feedback and identify opportunities to improve satisfaction.
• Maintain accurate relationship records, activity updates, and community engagement metrics.
• Take accountability for resolving concerns and following through on commitments.
• Represent EverCare professionally while promoting a positive, collaborative partnership experience.

What We’re Looking For

Required Qualifications

• At least 2 years of experience managing relationships across multiple accounts, facilities, or business partners.
• Ability to work without direct supervision
• Ability to identify opportunities to serve
• Strong communication, relationship-building, and problem-solving skills.
• Experience supporting customer retention, account growth, enrollment, referrals, or service coordination.
• Ability to work independently, prioritize competing responsibilities, and follow through on commitments.
• Experience working with CRM platforms, spreadsheets, and reporting tools.
• Valid driver’s license, clean driving record, reliable transportation, and willingness to travel 60–75% of the time, including overnight trips.
• Ability to complete and IDHW and State of Oregon enhanced background check

Preferred Qualifications

• Experience in healthcare, senior living, long-term care, hospice, home health, or behavioral health.
• Background in account management, community outreach, admissions, or customer success.
• Familiarity with skilled nursing facilities and assisted living communities.
• Experience with Pipedrive, PointClickCare, or similar healthcare and CRM platforms.
• Clinical or social services experience is a plus.

What Success Looks Like
You’ll be successful in this role when:

• Community partners trust you as their primary point of contact.
• Existing partnerships remain strong and continue to grow.
• More eligible residents gain access to EverCare services.
• Community concerns are addressed promptly and professionally.
• New communities experience smooth, well-coordinated service launches.
• You consistently meet engagement, retention, and growth expectations.

This is a results-driven position with measurable goals, including regular community visits, relationship engagement, service coordination, and community growth.

Our Culture

At EverCare, our core values guide how we work:

Help First — Give abundantly. Serve without expecting.

Embrace Change — Stay flexible. Keep learning. Grow stronger.

Have Fun, Get Stuff Done — Bring joy, be creative, and take action.

Built on Trust — Do what you say. Take ownership. Share transparently.

Positive Impact — Create connection. Care deeply. Inspire change.

We value people who take initiative, communicate openly, embrace accountability, and genuinely care about the people and communities we serve.

Ready to Make a Difference?

If you’re passionate about building meaningful partnerships and want a role where your work directly contributes to better healthcare access for seniors, we encourage you to apply.

Join EverCare Mobile Health and help us Restore Joy to Life.

EverCare Mobile Health is an Equal Opportunity Employer. We are committed to providing an inclusive workplace free from discrimination and harassment.

Flexible work from home options available.