Personal Lines Senior Client Manager

Job TitleWorld Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.Position SummaryIndependently leads client service including ALL primary activities listed below. Acts autonomously on most decisions without guidance or direction AND delivers renewal messaging for most clients within book of business. Uses judgment on more manual renewals to execute on service plan. Has deep understanding of markets to make informed recommendations to clients. May also perform activities in Other Responsibilities, but majority of day-to-day is spent in the Primary Activities.Primary Responsibilities Primary Activities (60% or more of time)Evaluates exposures and renewal quoteReview upcoming renewals and determine which accounts warrant remarketMake coverage recommendationsUtilize comparative rater tool to obtain quotesTransact agency billing (where applicable)Obtain signed binding and notifies carriersReviews binding documents for accuracyContract ReviewsResponsible for rounding out accounts and “Selling all of World”Other Responsibilities, as applicableSetup and maintain accurate account details, contacts, and policy information in EPICProcess renewals, endorsement, acknowledgments, cancellations and proofs of insuranceAttach, organize, and name documents in EPICInitiate endorsements, proofs of insurance and invoicesLeverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.Create activities in EPIC and assign to applicable team memberMay be responsible for pulling items such as MVR, CLUES, Risk Meters, RCE etc.Work Experience3+ Years’ experience in Personal Property & Casualty with a comprehensive understanding of insurance coverages.Professional Licenses/CertificationsMust hold state Property & Casualty insurance licenseEssential Skills/CompetenciesMust be proficient in Excel (specifically Excel formulas, charts and tables); Word, and other MS office Products.Able to understand new technology platforms quicklyProficient in agency management systems and carrier sitesHands on personal approach to customer service. Maintains effective relationships with clients, co-workers, and colleagues.Able to work in a team environment. Easily gains the trust and support of peers.Has a deep and thorough understanding of client requirements, competitive market, industry trends and recognized internally and externally as a subject matter expert.Work output is consistent and accurate. Highly detailed and organized. Able to apply these skills in a fast-paced environment.Able to develop short- and long-term strategies that have high impact on client/prospects and the business. Anticipates obstacles and identifies ways to overcome them.Provides resolution to a diverse range of problems. Uses critical thinking to identify key barriers to resolve complex situations. Able to solve complex problems by taking a new perspective using standard product/service.EducationHigh School Diploma or EquivalentPhysical DemandsOffice work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.Equal Employment OpportunityAt World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.