Human Resources Manager

The Human Resources Manager is responsible for supporting all aspects of the Human Resources function for a large, high-volume hotel operation. This role partners closely with hotel leadership to foster a positive workplace culture, ensure compliance with company policies and employment laws, and drive talent acquisition, employee relations, engagement, retention, and performance management initiatives. The Human Resources Manager serves as a key resource for managers and associates while helping to ensure the hotel's workforce is aligned with operational and business objectives. Job Function Employee Relations Serve as a trusted advisor to managers and associates on employee relations matters. Conduct investigations involving policy violations, workplace complaints, harassment allegations, misconduct, and other employee concerns. Provide coaching and guidance to managers regarding performance management, corrective action, and conflict resolution. Maintain confidentiality while handling sensitive employee matters. Promote a culture of fairness, accountability, inclusion, and respect. Talent Acquisition and Staffing Manage full-cycle recruitment efforts for hourly and salaried positions. Partner with department leaders to identify staffing needs and workforce planning strategies. Coordinate job postings, interviews, hiring events, onboarding, and orientation programs. Monitor staffing levels and turnover trends to ensure operational needs are met. Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, websites, etc., to identify and attract quality candidates. Develops advertising programs (internal and external) to ensure high visibility with potential candidates. Partners with department manager to determine staffing needs per staffing guidelines. Coordinates internal transfer process, including screening, coordination of interviews with hiring manager, transfer offer letters, etc. Follows up with candidates and hiring managers to obtain feedback regarding recruiting process. Extends offers of employment for both exempt and nonexempt position. Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, non-compete agreements). Performance Management Support managers in establishing performance expectations and conducting evaluations. Ensure consistency in the administration of disciplinary action and performance improvement processes. Monitor compliance with company performance management programs and procedures. Assist in succession planning and leadership development initiatives. Compliance and Risk Management Ensure compliance with all federal, state, and local employment laws and regulations. Maintain accurate employee records and personnel files. Support wage and hour compliance, leave administration, unemployment claims, and workers' compensation processes. Conduct audits and recommend corrective actions where necessary. Ensure adherence to company policies and hotel standards. Employee Engagement and Culture Plan and coordinate employee recognition programs, engagement activities, and communication initiatives. Support diversity, equity, and inclusion efforts throughout the hotel. Assist with associate surveys and action planning initiatives. Promote a positive work environment that supports retention and employee satisfaction. Training and Development Coordinate orientation and onboarding programs for new associates. Facilitate or support training on company policies, leadership development, compliance topics, and guest service standards. Identify training opportunities to enhance employee performance and career growth. Maintain training records and monitor completion requirements. HR Operations Assist with benefits enrollment, leave administration, and employee inquiries. Maintain HRIS and personnel records with a high degree of accuracy. Prepare reports related to turnover, staffing, recruiting, attendance, and other workforce metrics. Support payroll-related processes and coordinate with corporate HR and payroll teams as needed. Participate in hotel leadership meetings and strategic planning initiatives. Demonstrates an understanding and working knowledge of FLSA, FMLA, EEO, OSHA, ADA as well as other compliance related areas. Performs other duties as assigned. Qualifications At least 3 years of prior recruiting/human resources experience; experience in hotel or hospitality business preferred. Bachelor's degree, preferably in human resources. Will consider equivalency of education and experience. Strong interpersonal and relationship-building skills. Ability to maintain confidentiality and exercise sound judgment and integrity. Effective conflict resolution and investigative skills. Strong attention to detail and organizational abilities. Ability to influence leaders and drive accountability. Ability to analyze workforce data and develop actionable recommendations. Strong presentation and facilitation skills. Working Conditions Fast-paced hospitality environment operating 24 hours per day, 7 days per week. Frequent interaction with managers, associates, guests, and corporate representatives. Ability to move throughout a large hotel property and attend meetings in various locations. May require evenings, weekends, and holidays based on business needs. #J-18808-Ljbffr AJS Hotels