Retail Sales Lead (Westfarms)

Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say "a Our offices are in a sunny Soho loft in NYC, and downtown Washington DC.
We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will be part of shaping the voice and character of the Squishable store experience.
The ideal candidate will be a natural-born leader who loves the store experience. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. What does a Squishable Retail Sales Lead do?
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Enforces sales strategies, initiatives, and growth across all categories
Productivity Management: holds self and sales team accountable for personal sales
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
​coaches performance to a higher standard; provides constructive feedback to the Store Manager
Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment.
Ability to receive and provide constructive feedback and recognition to every team member, to ensure an open and transparent culture of high-performance standards.
High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
Proficient with Microsoft Office Suite or related software
Ability to transport stock as may be required; Career growth opportunities (many of our Associates and Sales Leads become Store Managers!)
Dental/Vision Insurance
com, Inc. we value, celebrate, and support diversity and inclusivity across our community and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.