Training & Staffing Manager

Job Description

Job Description

Department: Human Resources

FLSA Status: Exempt

Reports To: Human Resources Director

The Training and Staffing Manager is responsible for the design, implementation, and oversight of comprehensive training programs for all bank employees. This includes onboarding new hires, conducting ongoing training for current staff, and ensuring training programs align with regulatory requirements, company policies, and strategic goals. The Training and Staffing Manager plays a critical role in promoting employee development, customer service excellence, and operational consistency across the organization.  In addition, the Training and Staffing Manager works to ensure efficient staffing across all departments.

• Develop and manage the bank’s training program, including new-hire onboarding, regulatory compliance, technical systems training, customer service, sales, and leadership development.
• Ensure all required regulatory and compliance training is completed in a timely manner and properly documented.
• Ensure and facilitate proper staffing across all departments.
• Track and report training completion, effectiveness, and employee progress using the Learning Management Systems (LMS) or other tracking tools.

• Conduct regular training needs assessments to identify skill gaps and recommend solutions.
• Design engaging and effective training materials such as manuals, presentations, e-learning content, and job aids. 
• Facilitate in-person and virtual training sessions across departments and branch locations.
• Collaborate with department managers to ensure training content is aligned with operational goals and evolving policies or procedures. 
• Maintain current knowledge of banking regulations, industry best practices, and adult learning principles. 
• Support performance improvement initiatives by recommending and developing targeted training interventions.
• Serve as the point of contact for all training-related inquiries across the organization.
• Performs other related duties as assigned.

• Strong understanding of banking operations, products, services, and compliance regulations.
• Retail branch experience with both teller and CSR experience.
• Exceptional communication, presentation, and facilitation skills.
• Strong organizational and time management skills; able to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS).
• Ability to travel to bank branches and off-site training events as needed. 
• Ability to be trustworthy and act with integrity. 
• Thorough understanding and utilization of varied learning modalities to engage different types of learners.
• Must be able to complete 12 to 18 months of on-the-job training.

• High school diploma or equivalent required. 
• Bachelor’s Degree in Human Resources, Business, Education, or a related field (or equivalent experience).
• 3+ years of experience in training and development, preferably within the banking or financial services industry.
• Training certifications such as CPTM (Certified Professional in Training Management), or similar preferred.
• Experience with e-learning tools or instructional design platforms.

• Must be able to perceive and interpret auditory and visual information to ensure safety and effective communication. 
• Must be able to lift up to 15 pounds at times.  
• May need to stand for long periods of time. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The noise level is generally quiet within this environment.