Support Specialist II, IT

Job Title Support Specialist II, IT Location Onsite Employment Type Full Time Qualifications Required: 2-3 years of technology experience. Preferred: Industry certifications (CompTIA A+, CompTIA Network+). Skills & Competencies Intermediate experience with Apple products and operating systems 1-2 years of experience supporting various releases of Windows and Windows Server operating systems Experience with client-based and network-based security solutions including next‑gen endpoint protection, IDS/IPS, SIEM Intermediate experience troubleshooting Office 365 applications Experience troubleshooting networking issues pertaining to routers, firewalls, LAN/WAN technologies, wireless, VPN Intermediate experience troubleshooting issues with telephony systems, VOIP and online solutions (Microsoft Teams, WebEx, Zoom, etc.) Understanding of Hyper‑V or other hypervisor technologies/virtual PC solutions Excellent customer service skills Ability to present to diverse group of internal and external users Ability to adapt to change and handle unexpected situations with close guidance Accepts direction on how to adapt approach to changing situations Ability to follow defined procedures Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems with guidance Work to acquire and develop new skills Ability to collaborate and maintain cooperative work relationships with others Engages colleagues with the Enable Values in mind Ability to maintain a positive attitude and show empathy for others Good time management skills Physical Requirements Able to remain at a computer keyboard for extended periods of time Able to perform general office administrative activities: copying, filing, delivering, and using the telephone Able to move up to 25 pounds occasionally Regular and on-time attendance Occasional travel by conventional means including aircraft or motor vehicle Position requires being physically present on the premises during regular company hours or as approved by management Responsibilities Successful support, maintenance, and documentation of the Enable Injections computerized technologies including WAN, LAN, VPN, Wireless, data storage and backup, servers, personal computers, telephone, and audio-visual systems Provide customer service focused user support and training with above technologies Proactively pursue and present new technologies or solutions to improve efficiencies or profitability Ensure maximum up time of computerized technologies and security of Enable and Client data and systems Document procedures and tasks Work will be completed with moderate supervision and some latitude for independent judgment is expected Other tasks deemed necessary by the IT management team #J-18808-Ljbffr