OPTOMETRIC TECHNICIAN

Job SummaryThe Optometrist Technician is responsible for processing patients’ information through the computer system and helps maintain the operation of the reception records and examination room area.Essential Duties and ResponsibilitiesResponsible for conducting pre-testing and special testing for the following equipment and instruments:Pre-testing I – auto refractionPre-testing II – preliminary case history including current medical conditions. Visual acuities and drop instillation per WV Board of Optometry scope of practice regulations.Special testing – visual fields, fundus photography, and optic coherence tomography.Opens and closes exam and testing rooms including starting and shutting down all optometric machinery and computer equipmentMonitors schedule and flow of patients, bringing back patients from the waiting room as neededPerforms other patient testing as needed to include OCTs, visual fields threshold tests, dark adaptations, and take more detailed retinal photos as ordered by the doctorContact lens insertion and removal training for new patient usersOrders, receives, and stocks contact lensesHold in strictest confidence all information pertaining to all patients and health center matters.Work assigned shifts as determined by supervisor and/or administration.Obtains specified information from patients such as age, and symptoms, and enters information onto prescribed forms and in Electronic Medical RecordsSchedules appointments for examinations in health center, according to nature of illness.Gives general information about outpatient care, answers telephone, records messages, and scanning as needed.Cross train with other office staff (i.e., referrals for patients, medical records requests, billing questions, scanning, patient reminder calls and messages).Review work for accuracy.Work with other staff to facilitate flow of the front office to be efficient and productive.Other duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully individual must be computer literate.Education and ExperienceShould have a High School Diploma or General Education Degree (GED). Position requires one to three months’ related experience and/or training; or equivalent work experience, combination with education and other work experience.Professional StandardsLeadershipTeam building mentality is exemplified in all work done.Positively influence and uplift members and other affiliates.Employee ExpectationsFollow all policies and procedures, including the Code of Conduct, which can be found in the Employee Handbook.Follow the direction given by the supervisor to ensure site expectations are met.CommunicationMust be able to provide important and relevant site information in staff meetings and to members, co-workers, and supervisors.Must be able to listen to co-workers and team members.Must be able to present important and relevant site information to supervisors.Must be able to write and compose clear, concise, accurate written documentation and data reports, as necessary.ValuesUpholds the Code of Ethics and mission of Valley Health Care, Inc. by conducting professional activities with Valley Health Care’s values of integrity, teamwork, compassion, excellence, and Here for Good.IntegrityWe act openly and truthfully in everything we do.TeamworkWe work together to serve our patients.ExcellenceWe create better ways of doing the things we do and provide the highest quality of care for each patient every time.CompassionWe treat each other and our patients with concern, kindness, and respect.Here for GoodWe make decisions that will best serve our patients now and in the future.Understanding of Health Care Laws and RegulationsMust have the ability to follow HIPAA guidelines as well as an understanding of policies and procedures regarding medical records put in place by the Federal Government, Medicaid, Medicare, and WV Behavioral Health Laws put forth by the WV Department of Health and Human Resources.Customer ServiceMust listen to the customer, understand the customer, do what needs to be done to meet the customer’s expectations, and take ownership of the customer experience.Computer LiteracyKnowledge of basic computer software (MS Office – Word, Excel, and Outlook) and the willingness and ability to learn electronic medical records software.Reasoning AbilityMust demonstrate the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.TeamworkAn essential element is the ability to work and interact effectively and positively with other staff members to build and enhance teamwork in the VHC organization; team engagement is necessary to be successful in this position.Work RecordA demonstrated work record showing good attendance, punctuality, dependability, and the ability to collaborate well with supervisors and coworkers as part of a team effort is essential. A medical office setting is an environment that requires the ability to relate to all types of people while always maintaining a professional demeanor.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to speak effectively to patients or employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Additional SkillsMust be able to read and interpret medical and work environment-related documents involving patient care, program descriptions, government regulations, and VHC policy and procedures.Sensitivity to Needs of Special PopulationsMust be able to demonstrate an understanding and sensitivity to cultural differences and needs of VHC patients and be able to respond appropriately to all people regardless of race, ethnicity, language, age, sex or sexual orientation, religion, disability, economic standing, etc.Physical DemandsThe physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to drive, sit and stand for extended periods of time; handle papers, type and operate computer equipment; reach with hands and arms; talk in-person, on the telephone, and by electronic means; see and hear, and lift up to twenty-five pounds.Work EnvironmentWork is performed in a typical outpatient clinic environment and at locations outside the office. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr