Medical Office Supervisor- PODIATRY

Office Supervisor

Population Specific Requirements: The Office Supervisor must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients. The individual must demonstrate knowledge of the principles of growth and development of the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs, and to provide the care needed by pediatric, adolescent, adult and geriatric patient group.

Exposure Control Classification: Occupational exposure to blood borne pathogens is reasonably anticipated. Required tasks involve a potential contact with blood, body fluids, tissues.

Responsibility Summary: Responsible for the overall management and direction of daily operations within the Podiatry practice. Ensures effective procedures that promote quality patient care, customer satisfaction, and strong financial performance. Serves as the primary liaison with internal departments, physicians, vendors, and insurance carriers to support accurate billing, efficient operations, and seamless delivery of services. Oversees staff, resources, and office workflow to maintain a professional, organized, and patient-focused environment.

Essential Job Functions: (Maximum of the first 5 will be included in the performance appraisal)

Supervises the day-to-day activities of the Podiatry office, ensuring timely patient access, efficient workflow, and adherence to organizational policies and regulatory requirements.

Supervises and develops staff, including scheduling, payroll oversight, orientation, performance development, and recruitment/retention efforts to sustain a high-performing team.

Implements and maintains operational procedures that support quality patient care, accurate billing practices, cost-effective resource use, supply management, and vendor coordination.

Serves as the Epic Supervisor system lead, ensuring appropriate staff training, timely completion of end-of-month reports, and effective utilization of technology to support clinical and administrative operations.

Performs other duties as assigned.

Education: Minimum: High School diploma or equivalent. Preferred: A.A.S in related field.

License/Certifications: Minimum: BLS required through RQI. Must successfully completed NYS approved course for podiatry x-ray within 1 year of hire. (NYS Podiatry Radiology Course for Unlicensed Persons (nysed.gov) or Radiology Course For Podiatric (unlicensed) Assistants (nyspma.org) ) Preferred: Certification obtained from a Medical Assistant School licensed by New York State preferred.

Experience: Minimum: Previous medical office experience. Preferred: Supervisory experience in a healthcare setting.

Other: Minimum: Demonstrates strong organizational, verbal, and written communication skills, as well as the ability to work independently while managing multiple priorities in a fast-paced medical office environment. Familiarity with maintaining efficient office systems and working knowledge of CPT and ICD-10 coding is also required.

Customer Focus: Demonstrates behaviors consistent with the Healing Environment principles of being professional, communicating effectively and attending to the environment. This is evidenced by work behavior which ensures safety, promotes dignity, respect, well being, and exemplifies healthy relationships.