Parts Counterperson

Opening from MBR -Automotive Parts Advisor Mercedes Benz of Richmond, a proud member of the Murgado Automotive Group, is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry, and our team is passionate about delivering an unparalleled experience. We are looking for a dynamic Automotive Parts Advisor to join our team and contribute to our continued success. Position Overview As an Automotive Parts Advisor at Mercedes Benz of Richmond , you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory. Key Responsibilities Assist customers and service technicians in locating the correct automotive parts and accessories. Provide accurate pricing information and availability of parts to customers. Process customer orders and ensure timely delivery of parts. Maintain and manage inventory levels, ensuring parts are stocked and organized. Communicate with suppliers to order parts, track shipments, and resolve any supply issues. Use dealership management software (DMS) to check parts availability, input orders, and manage inventory. Assist in the preparation of parts estimates and quotes for customers. Handle customer inquiries, complaints, and returns in a professional and courteous manner. Keep the parts department clean, organized, and stocked with the necessary tools and resources. Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance. Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians. Qualifications High school diploma or equivalent required. Previous experience as a Parts Advisor in the automotive industry is preferred. Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles. Excellent customer service skills with the ability to communicate effectively and build strong relationships. Detail-oriented with the ability to multitask and manage time efficiently. Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook). Ability to lift and handle parts and materials weighing up to 50 pounds. Valid driver's license with a clean driving record. Benefits Competitive compensation and performance-based bonuses Comprehensive health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Employee discounts on vehicle purchases, parts, and service Ongoing training and professional development opportunities Supportive and collaborative work environment Opportunities for career growth and advancement within the Murgado Automotive Group #J-18808-Ljbffr