HX Content Strategist (Information Architecture and AI)

Who we are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Job Description:

Tria Federal is seeking a Content Strategist to lead content architecture and strategy for an AI-powered resource assistant supporting a large-scale federal healthcare quality reporting program. As a member of Tria’s Human Experience (HX) Practice, you will work closely with the program’s content management team, product managers, researchers, and designers to structure, scale, and improve the content that people and AI systems rely on.

This is a content strategy role, not a content design role. You will focus on information architecture, content models, and the pipelines that move content from creation to publication, translating dense policy and complex medical terminology into structured, searchable content. You will also flex into UX design, research, and facilitation support as program needs evolve.

Must be a U.S. Citizen due to federal security clearance requirements.

Core Responsibilities: Content Strategy

• Define information architecture, taxonomies, and content models that organize complex healthcare and policy content.

• Build flexible content pipelines and publishing workflows in Drupal or a comparable CMS that scale content creation while supporting internal editorial processes.

• Map internal editorial workflows and external customer research into the content types and data structures needed to support them.

• Modernize manual workflows and static content into structured, searchable content, including content designed to be used by LLM-based tools.

• Define and track reliable, repeatable metrics for content and product effectiveness, using basic quantitative analysis to guide decisions.

• Contribute to product strategy and roadmap decisions for the AI-powered resource assistant, including what to build and why.

• Partner with content management, product, research, and design teams, and contribute to HX playbooks, templates, and standards.

Flex Responsibilities: UX Support

• Contribute to user flows, wireframes, and prototypes when design capacity is needed.

• Support user research planning, usability testing, and synthesis.

• Plan and facilitate client and internal product working sessions, from workshops to prioritization exercises.

• Apply accessibility best practices, including Section 508 and WCAG 2.1+.

Required Qualifications

• 3+ years of experience in content strategy, content architecture, or combined product and content strategy for complex digital products.

• Demonstrated experience with information architecture, taxonomies, and content modeling.

• Experience working in a content management system and with structured content and publishing workflows.

• Experience translating research and editorial needs into content types and data structures.

• Experience with basic quantitative data analysis and defining content or product metrics.

• Strong facilitation, communication, and stakeholder engagement skills, with experience in Agile teams.

• Ability to obtain and maintain a Public Trust clearance. U.S. Citizenship required.

Preferred Qualifications

• Hands-on Drupal experience.

• Interest in LLMs, or experience building evaluation frameworks for LLM-based chatbots.

• Familiarity with federal healthcare policy and quality reporting, including CMS policy changes and the move toward FHIR-based reporting.

• Experience in federal or other highly regulated environments, including content with complex medical terminology.

• Experience with tools such as Figma, Miro, Jira, and Confluence.

Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

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