HVAC Service Manager

Job Description

Job Description

About 360 Heating and Cooling LLC

360 Heating and Cooling LLC provides reliable residential and commercial HVAC services with a strong commitment to quality workmanship and customer satisfaction. As a growing company, we are seeking leadership that will help strengthen our service department, support technicians, and ensure operational excellence.

Position Overview

The HVAC Service Manager is responsible for overseeing the daily operations of the service department. This includes managing technicians, scheduling service calls, ensuring customer satisfaction, maintaining safety compliance, and driving department profitability. This is a working technician position that will require some field work as needed. Customer Management Software knowledge is required.

The ideal candidate is an experienced HVAC professional with strong leadership, organizational, and customer service skills.

Key Responsibilities

Leadership & Team Management

· Supervise, mentor, and support HVAC service technicians

· Conduct performance evaluations and ongoing training

· Assist in hiring and onboarding new technicians

· Maintain positive team morale and accountability

Operations Management

· Oversee scheduling and dispatch of service calls

· Ensure timely and efficient completion of jobs

· Monitor service quality and customer satisfaction

· Review completed work orders for accuracy and profitability

· Manage inventory, parts ordering, and vendor relationships

Technical Oversight

· Provide technical guidance and troubleshooting support to technicians

· Ensure compliance with HVAC codes, regulations, and safety standards

· Maintain proper handling of refrigerants and EPA compliance

· Some field work may be required

Customer & Business Development

· Resolve escalated customer concerns professionally

· Support sales efforts through service recommendations and system upgrades

· Track KPIs such as revenue, call-back rates, and technician productivity

· Develop strategies to improve service department growth and efficiency

Qualifications

· Minimum 5+ years HVAC experience (residential and commercial preferred)

· 2+ years of supervisory or management experience preferred

· EPA Section 608 Certification

· Strong knowledge of HVAC systems, diagnostics, and repair procedures

· Proven leadership and team-building skills

· Strong organizational and time management skills

· Excellent communication and customer service abilities

· Valid driver’s license with clean driving record

Benefits & Compensation

· Competitive salary (based on experience)

• Health care benefits available after 90 days

· Company vehicle (if applicable)

· Ongoing professional development opportunities

Why Join 360 Heating and Cooling LLC?

· Growing residential and commercial service company

· Leadership role with growth potential

· Supportive ownership and team culture

· Opportunity to shape and build a strong service department

Company Description 360 Heating and Cooling LLC is a growing residential and commercial service company committed to providing high-quality workmanship and exceptional customer service. As we expand our services, we are seeking a skilled Plumbing Service Technician to join our team and help deliver reliable plumbing solutions to our customers. Company Description 360 Heating and Cooling LLC is a growing residential and commercial service company committed to providing high-quality workmanship and exceptional customer service. As we expand our services, we are seeking a skilled Plumbing Service Technician to join our team and help deliver reliable plumbing solutions to our customers.