Specialist, Employer Services Accounts - Korean

Specialist Position

The Specialist serves as the assigned account manager for employers with Korean language needs to ensure the delivery of excellent quality service and proper account management.

What you will do:

• Ensures excellent service delivery for Korean speaking employers and employees by responding to inquiries in their native language via different channels of communication: emails, phone calls, web inquiries, and benefits presentations.
• Interprets and promotes the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership.
• Serves as a partner in guiding benefit choices available, monitoring billing, and managing delinquent accounts.
• Provides consultation and processes medical pricing cases with PCUSA affiliated employers and congregations to supply medical pricing to grow membership.
• Provides financial assistance to those in need by processing assistance cases.
• Partners with the Communications team to proofread Korean translations produced by the Board's Korean language translation services vendor to support consistent service delivery.

What you need to succeed:

• Fluency in both English and Korean.
• A bachelor's degree in business administration or related field or an equivalent combination of education and experience.
• 4 or more years of strong employee benefits administration, account management experience, or equivalent.
• Proficiency with computerized benefits administration systems and customer care technologies.
• Salesforce experience preferred.
• Proficiency with all Microsoft Office applications (Teams, Outlook, PowerPoint, Word, Excel, and SharePoint).
• Excellent analytic and system literacy skills and a strong ability to review, analyze and make necessary recommendations.
• Problem solving and critical thinking skills to help to identify solutions to unique customer needs.
• Time management skills to prioritize tasks and ensure service is completed in a timely manner.
• The ability to build rapport with employers, remain calm and focused, and function effectively in a team environment.
• The ability to comprehend, interpret, and communicate medical and benefits information in lay-person's terms.
• The ability to work well with diverse groups and all levels of management to ensure the Board is consistent in its delivery of service.
• An ability, interest and desire to stay current via seminars, industry literature, and formal training and development.
• An ability to work at our 2000 Market Street office location.

We offer a generous benefits package for eligible employees.

• Medical, dental, and vision coverage.
• Defined benefit pension plan.
• 403(b)(9) retirement savings plan.
• Generous paid time off, including sick time, holidays, and 22 days of personal leave.
• Tuition assistance.
• Employee Assistance Plan and other health and well-being resources.
• Employer-paid death benefits with opportunities to purchase additional coverage.
• Employer-paid Short-Term and Long-Term disability coverage.
• Access to the Board's education and grant assistance programs.
• Discount programs on entertainment, travel, and more.
• Satisfaction gained from working for a service-oriented employer.
• Volunteer and other service opportunities in the community at large.

Our recruiting process is simple.

If you're interested in a role at the Board of Pensions, apply online at pensions.org. If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills. They'll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.

To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.

We are an Equal Opportunity Employer.

The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an equal opportunity employer We value diversity, equity, and inclusion and do not discriminate based on race; color; sex; national origin; age; pregnancy, childbirth, or a related medical condition; military/veteran status; marital/domestic partner status; physical or mental disability; medical condition; religion or religious affiliation, except where determined to be a bona fide occupational qualification; sexual orientation; gender; gender identity or expression; genetic information; ancestry; or any other category protected by applicable federal, state, or local law.