Concession Stand Lead - SMU Hospitality - SMU Athletics

Title: Concession Stand Lead - SMU Hospitality - SMU Athletics Requisition #: 655900 Location

DALLAS, TX, US, 75275

Job Description The Concession Stand Lead is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc. Prepares and builds food items according to standardized recipes and directions Properly stores food by adhering to food safety policies and procedures Sets up workstations including prep tables, service counters, hot wells, steam tables, etc. Breaks down, cleans, and sanitizes workstations Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs. Replenishes food items and ensures product is stocked to appropriate levels Adheres to all alcohol service policies and safe drinking guidelines including checking patrons’ identification Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc. Maintains friendly, efficient, positive customer service demeanor towards customers, clients, and co-workers. Is adaptable to customer needs Adheres to Aramark safety policies and procedures including proper food safety and sanitation Ensures security of company assets At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous supervisory experience in a related role preferred Previous food service experience required Must be able to obtain food safety certification Exhibit and practice the highest level of guest satisfaction skills Basic accounting knowledge and experience managing inventory required Willing to accept change, new procedures, and constructive comments Ability to establish relationships with guests and co-workers Demonstrated organizational skills to improve efficiency Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes Demonstrate consistent professionalism in the execution of daily assignments Must be able to work independently with limited supervision Demonstrates excellent guest service skills Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark