EXPERIENCED PARTS COUNTER

Job Description

Job Description

We are seeking an experienced Automotive Parts Counter Person to join our dealership team.

The Parts Counter Person is knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. They locate automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arrange delivery and installation. This position receives and stocks incoming parts, as well as performing warehouse housekeeping duties.

The ideal candidate has previous experience with automotive parts and accessories. They must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Key Responsibilities

• Technician Support: Quickly look up and supply accurate parts to factory-trained technicians to minimize bay downtime.
• Retail & Wholesale Sales: Assist walk-in customers and handle high-volume phone inquiries from local repair shops.
• Dealership Operations: Utilize dealership management systems (DMS) and electronic parts catalogs (EPC) for inventory tracking.

Qualifications

• Minimum 1–2 years of experience working in an automotive dealership parts department.
• Proficiency with Electronic Parts Catalogs (EPC) and dealership software (DMS)- Dealertrack.
• GM Parts Experience a Plus!
• Strong mechanical aptitude and deep understanding of automotive components.
• Ability to lift up to 50 lbs and stand for extended periods.