Fleet Manager / Dispatcher Weekends

Career Opportunities with Rocky Mountain Truck Centers A great place to work. Careers At Rocky Mountain Truck Centers Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. We're seeking Weekend Fleet Managers / Dispatchers for our Brighton, CO location. This is a full time weekend shift with the opportunity for overtime. The hours are- Friday-Sunday: Days 6am-6pm or Overnights6pm-6am (3-12hour shifts) and the additional 4+ hours can be made up in the week. Position Objective The Fleet Manager is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company. Job Responsibilities Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner. Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible) Prepare, open, maintain and close repair orders. Write up customer’s vehicle problems accurately and clearly on repair order. Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line. Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work. Explain work and all charges to Customer Maintains high customer satisfaction standards Maintain follow-up program on service repairs done and additional items found in need of repair. Handle customer inquiries on the phone Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced. Qualifications High school diploma or GED. Some College- Degree not required. Fleet Management / Dispatching / Scheduling Experience a plus Proficient in Windows, Office: Word, Excel, Outlook, Website navigation Must be able to multi-task Must have effective listening and communication skills in order to assist customers professionally in person or by phone. Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment Must be able to work weekends, and holidays #J-18808-Ljbffr