Customer Service Representative - Amtech

General Summary

The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions.

Principal Duties and Responsibilities

Custom Corrugate Order Management

* Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech

* Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.

* Maintain spec integrity by verifying against CAD and print cards before booking

Amtech System Expertise

* REQUIRED - applicants without Amtech experience will not be considered for this role

* Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing

* Use Amtech's formal quote system to generate customer quotes, incorporating freight and tooling costs

Tooling & Production Coordination

* Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery

* Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation

Process Improvement & Documentation

* Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders

Customer Interaction & Support

* Act as the point of contact for high-level customer issues and escalations

* Provide proactive updates and ensure customer expectations are met throughout the order lifecycle

Job Specifications

Knowledge

* 4+ years of experience in customer service within custom corrugated packaging.

* Proficiency in Amtech, CAD, and Microsoft Office Suite.

Skills and Abilities

* Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.

* Ability to interpret CAD drawings and translate them into accurate Amtech specs.

* Excellent communication and organizational skills.

* Understanding in business math, including costing and freight calculations.

Conduct

* Works independently and collaboratively across departments.

* Highly motivated, detail-oriented, and solution-driven.

Salary Pay Range: $60,000 to $80,000, annually dependent on experience*

* pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance

Benefits currently offered to our employees

* Medical insurance

* Health savings account with company contribution

* Dental insurance

* Vision insurance

* Basic and voluntary life insurance

* Disability insurance

* 401(k) plan with company match

* Paid vacation and holidays

* Stock purchase program with employee discount

* Educational reimbursement

* Wellness programs and challenges

* Other supplemental benefits

The Company is an Equal Opportunity Employer.