ServiceNow architect || Illinois, Arizona or Texas - Remote

E-Solutions

United States

JD

12+ yrs

Serve as the go-to expert for the ServiceNow platform across multiple business domains.
Lead the architecture, design and implementation of scalable and secure ServiceNow Solutions.
Customize and configure IT Service Management modules by following ITIL standards and best practices.
Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management and Custom Application Development using JavaScript, Flow Designer, UI Builder and other ServiceNow capabilities.
Establish and enforce platform best practices, governance standards, and development lifecycle processes.
Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps.
Lead cross-functional architecture reviews, ensuring enterprise integrations and workflows are optimized for long-term maintainability.
Utilize Automated Test Framework to ensure code quality and platform stability.
Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions.
Experience with ServiceNow App Engine studio, UI Builder and Performance Analytics.
Customization and maintenance of configurable workspaces within ServiceNow.
Promote platform upgrades, feature adoption and support for ServiceNow releases and patching.
Guide and mentor development teams, conduct code reviews and support code promotions across environments.
Experience with Agile/Scrum Methodologies and CI/CD process.

Detailed Job Activities

Participate in daily stand - up meetings to provide project updates, discuss blockers, and align with Agile sprint goals.
Lead end-to-end design of complex integrations, ensuring data integrity, security compliance and consistent cross-system workflows.
Analyze incoming business requirements or enhancement requests and assess feasibility within the ServiceNow platform.
Design enterprise-level workspace experiences using UI Builder, including custom pages, components, data visualizations and workspace templates.
Identify opportunities for process automation and implement solutions using flow designer, Business rules, Script includes and Schedule Jobs.
Design and maintain integrations with external systems using REST, SOAP, Mid Servers and Integration Hub.
Implement and manage Role based access control (RBAC), SLAs/OLAs and compliance standards.
Troubleshoot and resolve platform issues, including performance, script errors or misconfigured workflows.
Design and develop new features, forms, workflows, and catalog items using JavaScript, Flow Designer, Scripting, and UI Builder.
Collaborate with business stakeholders, process owners and technical teams to gather requirements, define solution architecture, and ensure ServiceNow implementations aligned with organizational goals and user expectations.
Perform automated testing using Automated Test Framework (ATF) for newly developed features or enhancements.
Conduct peer code reviews to ensure best practices and compliance with coding standards are maintained.
Review and merge update sets, promote code changes from development to test and production environments while following change management protocols.
Document solution designs, configurations and technical processes to ensure maintainability and compliance.

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Vacancy posted 23 hours ago

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