Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Grow Your Career with a Leader Who Invests in Your Success!

At our agency, we believe that your growth and success matter. Led by Rick, a 36-year industry veteran , we are committed to providing a supportive, high-energy work environment where you can thrive, develop new skills, and achieve your career goals .

Ricks journey with State Farm began in operations, where he gained invaluable experience before advancing into management roles and eventually becoming an agent in 2000. Under his leadership, our team has earned multiple State Farm awards while remaining deeply involved in community service and outreach.

We know that strong leadership and mentorship are key to career success . As a proud Indiana University alum and Kappa Alpha Psi Fraternity member, Rick has built a culture that values teamwork, leadership, and professional growthbecause when you succeed, we all succeed.

Beyond the office, we value work-life balance. Rick and his wife, married in 2006, understand the importance of family and personal fulfillment. Their daughter now attends Spelman University in Atlanta, GA, and just like we support our own families, we are dedicated to supporting your career journey. If youre looking for a careernot just a jobwhere your contributions are valued, your hard work is recognized, and your growth is a priority , wed love to talk to you. Join a team that invests in you and helps you build a successful future!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rick Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.