Maintenance Technician IV

Maintenance Technician IVMaintenance Technician IV is a role for experienced professionals, responsible for leading maintenance tasks and providing advanced HVAC solutionsKey Responsibilities:Leads complex maintenance and tune-up projects on HVAC equipmentDiagnoses and provides solutions for advanced HVAC issuesMentors junior technicians and assists in their trainingManages customer relations and provides expert HVAC adviceWorks under general supervision to perform maintenance callsIndependently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerConducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workAssists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessoriesUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stockedPerforms similar/other duties as needed or assignedQualifications /Skills :High school diploma or GED; advanced technical training5-10 years of HVAC maintenance experienceRequired licensing and certifications, including EPA and safety certificationsAdvanced knowledge and skills in HVAC systemsStrong leadership and communication abilitiesValid driver's license with an acceptable driving recordMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaProficient mechanical aptitude and the ability to operate all necessary tools and equipmentBasic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipmentEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsAvailable to work flexible hours and on-call shifts as neededExperience performing basic maintenance work on HVAC equipment and related accessories is desirableAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 40 pounds and ability to lift and carry items weighing up to 30 poundsMinimum Experience: 8+ Years Minimum Education: High School Diploma/GEDService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io