Operations Manager

Organization The Center for Autism and Related Disorders (CARD) is a founder‑owned organization focused on helping people with autism live their best lives. CARD is among the world’s largest and most experienced organizations treating individuals of all ages diagnosed with autism spectrum disorder using applied behavior analysis (ABA). With locations across the U.S., CARD’s mission is to provide top‑quality services that help every patient fulfill their potential and live joyful lives. Position Overview Location: 2950 Cullen Pkwy. Suite 101, Pearland, Texas 77584 Salary Range: $55,000 - $57,000 Responsibilities Oversee day‑to‑day operations of the assigned center. Handle billing, payroll, and general reporting. Schedule staff and patients mutually beneficially. Recruit, hire, and onboard local behavior technicians (BTs) and administrative staff, including support for clinical staff. Manage employee and client relations. Ensure financial health of the center based on key performance indicators. Maintain a safe and effective facility and oversee facility operations (maintenance, cleaning, ordering supplies). Run a successful field level business in regards to growth and fulfillment of treatment. Support other centers that are without an Operations Manager and assist with PTO coverage as needed. Represent CARD professionally and ethically to internal and external stakeholders. Uphold CARD standards and values in all communications. Communicate, implement, and represent CARD’s policies and mission at the center. Create and maintain strong staff engagement and culture. Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction. Provide mentorship and career development to staff, including feedback via ongoing 1:1 meetings and annual performance management. Schedule all clients and staff to ensure fulfillment of contracted hours and minimum billing requirements. Partner with the center Clinical Supervisor(s) to provide top‑quality clinical services. Manage business systems, legal practices, HIPAA compliance, and technology as mandated by CARD. Maintain client and employee records. Oversee the center’s purchasing budget and track equipment and devices. Lead outreach efforts to meet minimum growth requirements and establish relationships with community entities (schools, doctors, parent organizations, etc.). Lead improvements in KPI areas, patient retention, staff development, and division growth to support financial health. Ensure client and employee privacy in accordance with CARD policy and HIPAA regulations. Responsible for facility cleaning, hygiene, safety, and maintenance, including utilization of approved vendors and documentation. Meet regularly with the Division Director and Group Operations Manager. Attend required trainings and meetings. Perform other duties as assigned. Requirements High school diploma or equivalent required. Bachelor’s degree in business, accounting, finance, administration, or management preferred. Minimum of 3‑6 years’ experience in management. Some experience in healthcare settings preferred. Knowledge, Skills, and Abilities Demonstrated ability to work independently. Ability to lead in a complex and stressful environment while remaining calm and focused. Decisive, operational, implementation, and detail‑oriented perspective. Excellent leadership and people‑development skills; leads by example. Proactive, results‑oriented, creative problem solver. Exercise considerable judgment, maintain confidentiality, and communicate diplomatically. Prioritize and execute effectively. Effective interpersonal relationship skills with staff and families. Work closely with families for patient success and quality of care, setting expectations and enforcing policy. Desire to learn the clinical side of the CARD model. Excellent written and verbal communication skills, including phone and e‑mail etiquette. English proficiency, both verbal and written, required. Excellent computer skills including Outlook, Word, Excel, and PowerPoint. Ability to work extended hours, weekends, and holidays as industry demands. Key Characteristics Professional, reliable, adaptable, compassionate, active listener, enthusiastic. Work Environment Includes both a typical office setting and occasional local and/or overnight travel. Travel typically involves automobile and plane transportation. Physical Requirements Work with patients seated on the floor, in small chairs, or other home, school, community, and clinic environments. Move frequently within therapeutic settings to gather materials, anticipate, and respond to patient movements. Participate and respond to patients’ movements and behaviors, including bending, kneeling, crouching, hurrying, and reaching. Utilize continuous visual tracking to monitor patient movement and surrounding items. Evade aggressive behaviors and physically block attempts to aggress toward others when necessary. Bear weight of a patient who is leaning, pushing, etc., occasionally; model gross and fine motor skills as needed. Work indoors and outdoors in various weather conditions, including community skill sessions and school recess. Lift up to 30 lbs. while assisting patients. Equal Employment Opportunity EEOC and IER Right‑to‑Work poster available. Commitment We will enrich and empower as many lives as possible by bringing effective, innovative, and evidence‑based ABA treatment to the entire world – one individual at a time. #J-18808-Ljbffr