Field Service Technician III

Job Summary A Field Service Technician III at Doble Engineering will provide maintenance and technical support for Doble equipment at customer locations, including domestic and international locations. This role identifies and troubleshoots malfunctions and will conduct scheduled repairs, developing detailed service reports to document service visits and troubleshooting actions and logs to track maintenance activity. The position is based at our Accident, MD office and reports to the Service Manager. Essential Job Functions Conducts independent on-site analysis and repair of high voltage, high current test equipment Troubleshoots system faults on relay, PLC, and microprocessor‑controlled equipment Removes and replaces system components to accomplish repair Modifies Programmable Logic Controller programs under direction of the assigned Automation Engineer Operationally checks equipment after repair for serviceability Performs on‑site calibration and preventative maintenance service Uses voltage and current supplies, kilovoltmeters, multimeters, potential transformers, current transformers, and other equipment to calibrate high voltage, high current test equipment; performs preventative inspection and basic lubrication of equipment Designs and implements practical, on‑equipment training at worldwide locations Answers questions pertaining to operation of equipment while testing customer’s test objects Prepares and delivers quotations for varying customer service quote requests Prepares cost analysis and quotations for custom parts and upgrade requests Prepares quotations for stock parts and services Provides telephone support by communicating with customers to assist with troubleshooting, repair, operation, and maintenance of high voltage, high current test equipment Travels approximately 30% of the time, both domestically and internationally; passport required Responsible for direct interaction with the customer Communicates with customer to know equipment configuration, maintenance status and coordinate final scheduling Makes the decision on replacing faulty stock, non-stock, and custom components on delivered test equipment Makes modifications to system after acceptance from Service or Design Engineer Qualifications Education Associate’s Degree in electrical technology, electronics, or equivalent training. Additional equivalent experience may be considered in lieu of a degree. Required Experience 3-5 years of experience in a similar role Proper use of electrical test equipment, including oscilloscopes, multimeters, and signal generators Proficient in Microsoft Word and Excel Ability to professionally communicate with customers Preferred Experience (Not Required) Experience with Programmable Logic Controllers Experience with high voltage, high current test equipment Experience with Partial Discharge Systems Familiar and comfortable with international travel Knowledge, Skills & Abilities Ability to travel to worldwide locations; passport required Ability to work independently Ability to work in the US without sponsorship Physical Requirements While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and communicate orally and in writing with clients, coworkers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds; assistance required when lifting 50 or more pounds. Compensation Hourly Pay Range: Minimum $26.61 – Midpoint $33.26. Actual base salary offered will be based on work location, level, qualifications, job-related skills, and relevant education or training experience. Equal Opportunity Employer Doble Engineering is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. Applicants must be authorized to work in the United States. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time. #J-18808-Ljbffr