Client Care Specialist

Title Client Care Specialist About the Role We are seeking a mature, professional, and self-motivated Client Care Specialist to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming, respectful environment. This position is perfect for someone who balances strong interpersonal skills with a high level of detail-orientation and a "proactive" mindset. You won't just be answering phones; you will be a guide for our clients—helping them navigate paperwork, understanding their insurance benefits, and ensuring their journey with our counselors is seamless and positive. Requirements Age/Maturity: Must be at least 18 years of age with a mature, professional demeanor. Experience: Proven experience working with the public; experience in a healthcare or clinical setting is a plus. Technical Skills: Proficiency in Microsoft Office Suite and Google Workspace . Ability to learn and navigate EHR systems and virtual platforms like Clocktree. Soft Skills: Exceptional interpersonal skills, problem-solving abilities, and the ability to handle sensitive information respectfully. Reliability: A track record of punctuality and the flexibility to work two evening shifts (until 8:00 PM) per week. Compliance: Must maintain a current enhanced background check and adhere to all reporting protocols (including abuse reporting per Policy #320). Preferred Qualifications / Skills Bilingual (English and Spanish) Supervised by Office Lead/HR Director Location Idaho Falls, Rigby or Rexburg office (as assigned on the work approved schedule) Summary of Benefits Medical Insurance paid for by company for full time employees Dental Insurance is available Vision Insurance is available Simple IRA with 3% company match Life Insurance options Sterling Medical Membership provided for fulltime employees (and family) CEU membership provided for fulltime employees Loan repayment program Job Functions, Responsibility and Authority Client Welcome & Orientation: Greet clients warmly, assist with check-ins, and guide them through the orientation process and required paperwork. Insurance & Billing: Verify insurance benefits daily. Confidently discuss coverage and billing with clients, collect co-pays/balances, and close daily billing batches. Communication Hub: Manage multi-line phones, address voicemails, and respond to emails promptly. Assist with setting up telehealth appointments and making reminder calls. Administrative Support: Scan documentation into the Electronic Health Record (EHR) with 100% accuracy. Assist the Scheduling and Billing departments as needed. Provider Liaison: Support our counselors and community workers by managing schedules and documentation to ensure a high-quality experience for both staff and clients. Office Stewardship: Maintain a clean, organized, and sanitized environment (including light vacuuming/restocking) to ensure the office remains a professional space. Assist with other office responsibilities as assigned. #J-18808-Ljbffr