YFC USA National Service Center Office Operations & Hospitality Specialist Parker, CO Full-Time

Office Operations & Hospitality Specialist

The Office Operations & Hospitality Specialist oversees the day-to-day operations, readiness, and hospitality of the shared National Office suite. As the primary steward of the workplace, this person proactively monitors the condition and functionality of shared spaces, coordinates facilities needs and vendor services, maintains supplies and equipment readiness, and creates a welcoming environment for staff and guests.

Reporting to the Events Lead, the Specialist serves YFC USA, YFCI, YFC Foundation, Denver Area YFC, and other shared-space partners within established responsibilities and priorities. Assigned onsite meeting and event support is a secondary responsibility, building on the role's core strengths in office operations, facilities coordination, and hospitality. Success requires initiative, sound judgment, timely communication, and consistent follow-through.

Essential Functions

Office Operations, Facilities Oversight & Workplace Readiness

• Oversee daily operations of the shared suite, maintaining an organized, functional, and welcoming workplace for staff, guests, and shared-space partners.
• Conduct regular walkthroughs to identify maintenance, cleanliness, supply, equipment, and workspace needs; resolve routine issues and escalate concerns requiring additional authority or resources.
• Coordinate repairs, maintenance, vendor access, deliveries, and service work with building management, IMS, and designated partners; track outstanding issues and confirm resolution.
• Maintain inventories of office and hospitality supplies, event materials, and shared equipment; replenish approved supplies within established budgets.
• Maintain practical procedures and checklists for office coverage, shared-space use, and workplace readiness, including workspace preparation for new staff in coordination with HR and IMS.
• Assist staff with basic in-suite audiovisual equipment and meeting technology; troubleshoot routine issues and coordinate additional support as needed.
• Maintain a consistent in-office presence during established coverage hours and communicate coverage needs to the Events Lead.

Workplace Hospitality & Guest Services

• Coordinate guest arrival and hosting needs, including room readiness, refreshments, signage, wayfinding, and a welcoming reception.
• Support meeting-room readiness and shared-space use in coordination with staff and organizational partners.
• Provide preferred vendor options, hospitality guidance, delivery coordination, and setup support for meetings and gatherings within the assigned scope.
• Coordinate catering orders and other meeting logistics when specifically assigned by the Events Lead; confirm responsibilities, budget, and expectations before making commitments.
• Coordinate assigned staff hospitality and connection activities, including supplies, setup, and communications.
• Identify opportunities to improve the everyday staff and guest experience and recommend practical solutions.

Assigned Meeting & Event Support

• Provide operational and hospitality support for assigned meetings and events according to approved plans, budgets, timelines, and responsibilities.
• Coordinate assigned room setup, signage, materials, refreshments, equipment readiness, and teardown.
• Identify logistical needs and communicate recommendations, resource requirements, and potential challenges to the Events Lead.
• Coordinate vendors, volunteers, and assigned staff supporting onsite logistics, communicating clear responsibilities and service expectations.
• Assist with audiovisual setup and basic troubleshooting for assigned onsite meetings and events; coordinate specialized support as needed.
• Serve as the designated onsite point person for assigned operational responsibilities, making decisions within approved parameters and escalating issues affecting safety, scope, budget, timeline, or participant experience.
• Collaborate with the Events team to support approved programming and participant needs. Overall event planning, program decisions, and portfolio ownership remain with the designated event owner.
• Participate in relevant debriefs and update operational checklists and procedures based on lessons learned.

Risk, Legal & Compliance

• Identify and communicate risks related to workplace operations, facilities, hospitality, and assigned event support.
• Coordinate with the Risk and Legal team and other designated partners to document concerns and implement appropriate mitigation.
• Follow established contracting, purchasing, safety, and organizational procedures within delegated authority.

Financial Stewardship

• Contribute cost estimates for office operations, facilities services, hospitality supplies, and assigned event support during annual and event budget planning.
• Maintain a working understanding of approved budgets and spending limits for assigned responsibilities.
• Monitor assigned spending and communicate anticipated variances to the Events Lead before making commitments.
• Obtain vendor quotes and recommend options that balance cost, quality, reliability, and service.
• Make purchases and coordinate or negotiate vendor services within delegated authority and approved spending limits.
• Provide complete vendor documentation, receipts, coding information, and invoice details to the Event Operations Specialist and Finance.
• Recommend adjustments that maintain approved spending levels while supporting workplace readiness and assigned hospitality and event needs.

Support of the National Service Center & Strategic Plan

• Lead or contribute to cross-functional work as assigned by the Events Lead.
• Maintain a collaborative, service-oriented approach that reflects YFC's mission and cultural attributes.
• Maintain accurate task records, facilities tracking, project updates, and documentation in designated systems.
• Communicate progress, barriers, and support needs promptly; follow assigned responsibilities through completion.
• Route new requests and competing priorities through the Events Lead to clarify scope, ownership, and timing.
• Follow established deadlines, procedures, and organizational expectations.
• Participate in team planning, performance reviews, budget processes, and other required organizational activities.
• Apply a Design Thinking mindset and Christ-centered, human-centered problem-solving to improve workplace operations, hospitality, and assigned event support.

Spiritual Responsibilities

Because the overriding religious purpose and mission of Youth for Christ USA is to communicate and introduce the Gospel of Jesus Christ to young people and their families, and in that regard to make, educate and encourage life-long disciples of the Lord Jesus Christ, it is very important that you as an employee in the movement of Youth for Christ be recognized as an associate minister of the Gospel.

As an employee of Youth for Christ and an associate minister of the Gospel, YFC expects all employees to:

• Seek God's guidance and wisdom, through prayer and meditation, for the organization as a whole, as well as for specific ministry initiatives.
• Participate and lead regular times of prayer, devotion and worship as a regular aspect of your role within YFC.
• Teach and preach from the Holy Bible at YFC staff meetings, conferences, camps and events.
• Model empathy, humility and care for all people. This includes promoting equity and inclusion in words and in the practice of faith expression.

YFC Cultural Attributes

Our cultural attributes are not about competency. It is an obedience to the call of Christ on our lives. YFC believes that spiritually healthy adults foster healthy relationships with our kids. We place a heavy commitment and emphasis on developing and equipping a Christ-centered life marked by Enduring Humility, Relentless Trust, Joyful Camaraderie, Courageous Faithfulness and Kingdom Inspired Diversity.

Our leaders are expected to be willing to demonstrate and/or possess the following:

• Ability to humbly serve and honor others even in difficult situations with prayer, consistency, transparency, and resilience. (Enduring Humility).
• Demonstrate proper reliance on God, others, and self through generous giving of time and skills, by collaboratively incorporating others' ideas, welcoming candid input, recognizing others' need for grace and extending forgiveness and empathy. (Relentless Trust).
• Prioritize others' needs for a missional outcome, characterized by joy, with active listening and problem-solving skills, while encouraging and empowering fellow believers. (Joyful Camaraderie).
• Trust God with new approaches and changes, and communicate needs and limits with emotional intelligence*, while seeking confidence and wisdom in Christ. (Courageous Faithfulness)
• Seek and foster authentic Christ-Centered relationships with people of various backgrounds and an inviting environment and empower historically marginalized groups and indigenous populations (within the local context), through active listening, inclusion, advocacy of those who are vulnerable and respect of others' experiences. (Kingdom Inspired Diversity).

Fundraising Responsibilities

All YFC employees are expected to regularly and actively participate in faithful activities that advance the stewardship functions of YFC/USA. These activities will includebut are not limited to extending invitations to fund raising events, recruiting personal circle of influence/YFC donor contacts