Claims Service Representative

Claims Service Representative

Job Category: Customer Service Requisition Number: CLAIM002037

Posted: May 28, 2026

Full-Time

Home Office Jackson, MS 39213, USA

Job Details

Description

Job Opportunity: Claims Service Representative at Southern Farm Bureau Life Insurance Company

Company Overview: Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As the Claims Service Representative, you'll be an essential part of our team, contributing to the success of our organization. The job level and compensation will be commensurate with experience.

Location: Jackson, MS

Role and Responsibilities: The Claims Service Representative must effectively communicate with internal and external customers, including agents, hospitals, clinics, doctors' offices, funeral homes, beneficiaries, and reinsurance companies to request and document information relating to a claim. The Claims Service Representative provides clerical support in the processing of death and health claims.

Your responsibilities will include:

• Answer telephones, respond to specific questions in the initial claims process, distinguish when to transfer calls, and take detailed messages.
• Thoroughly and efficiently gather customer information to complete new claim requests.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Open, read, route, and distribute incoming mail and other material. Prepare outgoing correspondence for mailing and distribution.
• Review work done by others to check for correct spelling and grammar.
• Prepare IRS Form 712.
• Perform clerical duties for claims personnel daily.
• Enter vouchers as needed to process Statements of Insurance.
• Prepare and distribute outstanding check letters
• Prepare and distribute claims satisfaction survey cards.

Qualifications:

• High school diploma or GED
• Associate's degree and one year of customer service-related experience OR two years of customer service-related experience
• Basic use of Microsoft Word
• Ability to type at least 30 wpm
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to demonstrate respect and compassion in verbal communication.
• Ability to organize multiple duties and projects to complete work in a timely manner
• Good math skills
• The ability to function effectively in the workplace as exhibited through one's integrity, courage to act and communication skills
• The ability to work with others effectively as exhibited through one's respect for people and commitment to teamwork
• The ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
• The ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development

Employee Benefits: We value our employees' well-being and offer a comprehensive benefits package:

1. Health Insurance: Comprehensive coverage for employees and their families. Access to an onsite clinic, preventive care, and prescription drugs. Mental health coverage and an Employee Assistance Program.
2. Active Lifestyle Rewards Program: Incentives for maintaining an active lifestyle. Rewards for participating in fitness challenges and wellness activities.
3. Weight Management Programs: Customized weight management plans. Support for achieving and maintaining a healthy weight.
4. Employee Engagement: Opportunities to connect with colleagues. Fun teambuilding activities.
5. Annual events for employees and their families Company Picnic, Thanksgiving lunch, Christmas Reception. Family Fun Night
6. Onsite Cafe: Convenient access to nutritious meals. Promoting healthy eating habits.
7. Learning & Development: Continuous learning opportunities. Tuition reimbursement for further education.
8. Mentorship Programs: Pairing employees with mentors. Professional growth and guidance.
9. Promotional Opportunities: Advancement within the company. Career growth prospects.
10. Life Insurance and Company-Funded Pension: Financial security for employees and beneficiaries. Retirement planning.
11. Volunteer Days: Paid time off for volunteering. Contributing to the community.

Qualifications

Behaviors

Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well