Technical Product Owner

Job Description Job Description Job Title : Technical Product Owner Job Description: The Technical Product Owner III is responsible for maximizing the value of internal platform products by translating the needs of engineering teams into well-defined, prioritized backlog items. This role sits within the KFC US Solutions Architecture team and supports the platform capabilities that underpin KFC's digital operations, spanning restaurant-facing ordering systems, cloud infrastructure, developer tooling, and systems integration. The role partners closely with platform engineering to improve developer experience, enable self-service and automation, and ensure platform capabilities are adopted, usable, and aligned to business and engineering priorities. Key Responsibilities: Product & Backlog Management Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting KFC US. Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria. Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators. Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders. Support planning, intake, and capacity management activities for platform initiatives. Stakeholder Engagement Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement. Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution. Collaborate with KFC brand product teams, the KFC brand SRE team, Byte platform engineering, and enterprise cloud and security teams. Platform Adoption & Automation Support adoption of platform capabilities through customer-focused prioritization and clear communication. Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency. Required Qualifications 1–2+ years of experience in product management or technical product ownership. 3 years of experience working on technical products for technical users (engineers, developers, IT teams). Experience owning and managing a product backlog in an Agile environment. Experience with user research, requirements gathering, and translating needs into product deliverables. Familiarity with product metrics and measuring adoption or outcomes. Ability to collaborate effectively with engineering and cross-functional stakeholders. Bachelor's degree in any field (technical degree preferred but not required). Preferred Qualifications Experience with developer tools, internal platforms, or infrastructure-related products. Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts. Exposure to automation, self-service platforms, or workflow tooling. Technical background or prior hands-on experience working closely with engineers. Experience contributing to developer experience or productivity initiatives. Product management certifications or formal product training. Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems. Familiarity with restaurant technology or POS (Point of Sale) systems. Key Competencies * evaluates associates at this level against the following Smart Heart & Courage (SHC) behaviours: People Grower: You share knowledge freely, create learning opportunities, and make the team around you better. Influencer: You earn credibility through consistent delivery and clear communication. You bring people along rather than going it alone, and you build trusted relationships across teams. Results-Focused: You take ownership of outcomes, not just tasks. You define what success looks like, execute with urgency, and follow through. In addition, this role requires: Service orientation: treating engineering teams as customers of the platform and holding a high bar for their experience. Clear prioritization communication: stakeholders always understand what is being built, what is not, and why. What Does Success Look Like Platform features and improvements are clearly defined, well prioritized, and delivered with high quality. Engineering teams adopt platform capabilities and provide positive feedback on usability and value. Backlog items are consistently ready for development with clear acceptance criteria. Stakeholders understand prioritization decisions and feel informed and aligned. Self-service and automation initiatives measurably reduce manual support effort. Product metrics are tracked and actively used to inform decisions and improvements. The Technical Product Owner III is viewed as a reliable, collaborative partner by engineering teams and stakeholders. Location : Louisville, KY (Hybrid) Compensation : $55.00 - $65.00 per hour on W2 Benefits : At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: • Four options of medical Insurance • Dental and Vision Insurance • 401k Contributions • Critical Illness Insurance • Voluntary Permanent Life Insurance • Accident Insurance • Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch Equal Opportunity Statement : LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.