E&R On-Site Service Representative

Job Description

Job Description

POSTION SUMMARY:

The Onsite Services Representative is responsible supporting E&R’s strategic vision to be our customers’ first choice by providing the best service by assisting them manage their inventory. The Onsite Services Representative also works closely with cross-functional business partners to help customers understand how E&R can provide solutions to their business’ MRO needs. 

Under the direction, specific duties include:

Program Support

• Inventory Management
• Manage inventory within customer facility including min/max levels, replenishment, accuracy, optimization, and reporting.
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• Product Management 
• Help to ensure our customers have the products they need timely, forecasting, product identification, cross referencing, product research, product issuance, and product optimization. 
• Order and Requisition Management 
• Ensure orders are placed timely and accurately including, quoting, order generation, receipt, put away, audit, records management, returns, and analysis.

Back-up Support

• Receive and stock purchased product in designated customer locations 
• Ensure proper product stocking levels at customer locations 
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate 

• Ensure accuracy of all activities related to KeepStock solutions and program requirements 
• Provide housekeeping of designated customer locations
• Resolve customer problems promptly and accurately 
• Identify continuous improvement opportunities in process improvement, and cycle time with all services activities 
• Comply with the safety and inspection requirements of the facility where the service is being provided

PREFERRED EDUCATION & EXPERIENCE:

• High School Diploma or 
• Similar work experience

• Strong organizational skills
• Inventory Management Systems experience preferred

• Must possess and maintain a valid driver’s license in State of residence

SKILLS AND ABILITIES:

• Computer knowledge- Excel, Word, PowerPoint, Outlook

• Ability to work in high volume, fast paced environment 
• Ability to resolve complex situations

Ability to effectively collaborate with internal and external customers

• Must adapt to and abide by all rules established for safety and security at each customer location

WORK ENVIRONMENT:

• Work conditions are typical of a warehouse environment
• Ability to lift 25 -60 lbs. and/or occasionally work in difficult positions.
  • Ability to move 55 gal drums with company supplied material handling equipment
• Additional background, drug screening, and/or DOT requirements per the customer request may be required while working on-site and/or operating equipment

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.