Banking - Chief Customer Experience Officer - To $190K - Lansing, MI - Job # 3825-17255

Banking – Chief Customer Experience Officer – To $190K – Lansing, MI – Job # 3825-17255

Who We Are

The Symicor Group is a boutique talent acquisition firm based in Schaumburg, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!

We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our bank client is seeking to fill a Banking – Chief Customer Experience Officer role based in the greater Lansing, MI market. The selected candidate will be Responsible for setting the strategy of the bank’s experience. Executes strategic initiatives focused on attracting, retaining, and expanding relationships. Directs a team of leaders that oversees the branch network, service center, digital banking, marketing, the investment center, and deposit strategy and analytics. Builds strong internal collaboration with the lending, operations, and functional business units. As a senior leader of the bank, ensures the overall strategic plan is fulfilled through the experience channels.

Banking – Chief Customer Experience Officer responsibilities include:

• Sets the strategy for the bank’s experience to ensure service optimization and customer satisfaction. Continually analyzes and evaluates the effectiveness of deposit products and services.
• Ensures the bank’s sales, service and marketing operations are evolving in accordance with established policies, procedures and legal requirements.
• Provides innovative strategies to grow the success of the digital customer experience.
• Directs the strategy of the Investment business, working closely to identify areas of opportunity and ensure the customer experience is consistent.
• Champions the customer experience and associate perspectives in the company’s strategic decision-making processes.
• Serves on the executive team contributing to the bank’s short and long-term planning. Develops and executes on the customer relationship strategy. 
• Regularly attends community events and engages in outreach to understand and provide appropriate products and services in areas served.
• Collaborates with all lines of business to promote products and services consistent with the brand.
• Develops leadership, including hiring, training, performance management, and coaching and development.
• Prepares for examinations and audits and addresses findings with priority and action.
• Provides strategic oversight to the bank and presents to the Board of Directors regularly.
• Performs other duties as assigned.

Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

• Bachelor’s degree in Business or related field. Master’s degree preferred.
• 10+ years of sales management, marketing, and channel development experience with a preference in the financial services industry. 
• Proven accomplishment in creating an exceptional customer experience across multiple channels.
• Experience in developing quality service standards and executing to successful implementation.
• Accomplished in the execution of brand strategy and marketing efforts to fulfill sales objectives in collaboration with other business groups and functions.
• Experience leading process improvement efforts resulting in efficiencies and productivity gains.
• Experience managing all levels of staff through development of skills, performance management and coaching.
• Proven ability to independently organize work, balance multiple priorities and manage a variety of projects in a high volume work environment with strong attention to detail.
• Excellent verbal and written communication skills, problem solving skills, and organizational skills.
• Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality. 
• Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

The next step is yours. Email us your current resume along with the position you are considering to:

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