TMD - Customer Service Representative IV (Hotel Front Desk Agent)

TMD - Customer Service Representative IV (Hotel Front Desk Agent)

Organization: Texas Military Department

Primary Location: Texas-Austin

Work Locations: Camp Mabry Training Site 2200 W 35th STREET Austin 78703

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: No

State Job Code: 0138

Salary Admin Plan: A

Grade: 17

Salary (Pay Basis): 3,750.00-4,583.00 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Jun 9, 2026, 6:25:06 PM

Closing Date: Jun 27, 2026, 4:59:00 AM

Description: Applications should be completed online through CAPPS RECRUIT. Applications submitted through Work In Texas: Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Notes to the Applicant: TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to: Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department's Web-Based Learning Program Expansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness Programs

About Us

Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG). Our Vision: America's premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

Brief Position Summary

Performs advanced (senior-level) customer service work, providing customer service to hotel guests. The ideal candidate will have a passion for hospitality and have excellent guest service skills. Reports to the Lodging Manager, and works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Work Hours: As needed, 8-hour days, including weekends and evenings

Essential Job Functions and Responsibilities

Greets guests warmly upon arrival and provide exceptional customer service throughout their stay. Answers incoming calls, assist with reservations, confirmations, room need requests and questions. Processes payments and maintains accurate records. Provides guests with appropriate room assignments, room keys, and directions to the rooms upon check-in. Facilitates guest departures providing accurate statements, collecting payments due, and ensuring guest satisfaction upon check out. Coordinates with guests and/or other departments to resolve complaints promptly and professionally to ensure guest satisfaction. Monitors the work of the housekeeping staff, implementing quality control checks and reporting discrepancies. Communicates with guests, staff and other departments in person, by telephone, email, mail, or online. Enters information into databases, processes letters to customers, and performs other general clerical services. Receives and reviews documents for completeness and accuracy. May help develop administrative or operating procedures and guidelines. May help evaluate customer service processes and procedures. May help train new employees. May act as manager on duty for the hotel and manages front desk shift operations during the Lodging Manager's absence. May be required to perform duty in support of national emergencies, disasters, missions, and other requests to include holidays, evenings, and weekends. Performs related duties as assigned by the Lodging Manager. Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook. Work shifts may include evenings, weekends and holidays.

Qualifications

Minimum Qualifications Education: Graduation from a standard senior high school or equivalent is required. Preferred Education: College coursework in hospitality management or equivalent is preferred. Experience: Three (3) years of experience in customer service, clerical, or administrative support work is required. Experience using Microsoft Office (such as Outlook, Word, or Excel) is required. Preferred Experience: A minimum of three (3) years' experience at a hotel front desk is preferred. A minimum of one (1) year of experience at a hotel housekeeping department is preferred. One (1) year of experience working with a hotel management computer system is preferred. Registration, Certification or Licensure: Valid driver's license is required. *The ability to obtain a Texas Driver's License will be required within first 30 days of employment. A satisfactory driving record is required for driving state or federal vehicles to conduct agency business. Other Requirements: Background Investigation. Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations. Eligibility to Work in the U.S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. Sponsorship. Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at

Knowledge, Skills and Abilities

Knowledge of: hospitality service practices and administrative procedures; Hotel Management Software (HMS) Systems; and Camp Mabry and Austin area. Skill in: the use of standard office equipment and software; use of HMS Systems; and customer service. Ability to: respond to guest inquiries in a timely manner; interpret rules, regulations, and policies; implement and evaluate the effectiveness of new and current procedures and systems; communicate effectively; accurately input data using moderately complex computer system; provide guidance to others; and work in a military environment.

Physical/Working Conditions

Work is typically performed in a sedentary office setting involving sitting, standing, and walking. Must be able to squat, bend and crouch to reach filing systems. Must be able to remain in a stationary position for up to approximately 75% of the time. Exposure to normal office temperatures and noise. Work requires extensive use of computers, telephones, and related equipment. May lift, carry, move, and/or set up equipment and materials that weigh up to 25 pounds.