Airline Account Manager - Houston International Airport - IAH

Airline Account Manager - Houston International Airport - IAHCustomer ServiceHouston, TX • Full-Time/RegularHallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport!The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.Proven LEADERSHIP abilities and ORGANIZATIONAL skillsExcellent interpersonal, coaching and counseling skillsUnderstand that staff development is a leader's responsibilitySelf-driven focus on Customer and Client satisfactionAbility to excel under pressure of meeting extreme deadlinesAble to communicate effectively, both verbally and in writingAccount Experienced in planning a roster and monitoring work schedulesAble to solve daily problems and make quick decisions within the operation5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferredFlexible and able to promote positive attitudes from subordinatesComputer Software (Word & Excel), typing, and ticketing experienceAble to work varied hoursProvide hands-on supervision of the staff and delegate workloadProvide direct customer relations supportEnsure that account operates according to schedule and service level agreementsRecruit, interview, and hire staffOversee the long-term analysis of manpower needs, groom potential leadersEnsure cross training as well as provide new and refresher training for staff membersManage attendance records and ensure appropriate shift coverageHandle discipline and motivation issuesProcess promotion, demotion and termination paperworkEnforce safety, security, and grooming standardsAdminister performance reward programsControl the budget for labor costs and allocationEssential Requirements: Previous Airline Experience At least 18yrs old, with a High School Diploma or G.E.D.English proficient, other languages may be requiredBasic Math Skills: Adding, Subtracting, Division, and MultiplyingComputer LiterateAble to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistanceReading & comprehension of reference materials, instructions, policies & proceduresMust be able to obtain security clearance from US Customs and Border Protection which requiresvalid proof of citizenship or authorized residencyProfessional demeanor and exceptional presentationFlexible schedule & availabilityBackground Check, Fingerprinting requiredDrug Screen required on day of hire