Lead Service Advisor

Job Description

Job Description

Here at Nissan of Old Saybrook , we strive to make every client a client for life.  Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Nissan of Old Saybrook  is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  We're looking for a Service Advisor to join our team! Do you think you have what it takes? Apply today!

BENEFITS

• Work/life balance – great hours & schedule options available

• Competitive base salary + commission (earn $60,000–$90,000/year)

• Health, dental & vision insurance

• Paid time off & holidays

• Ongoing training and career growth opportunities

RESPONSIBILITIES

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

REQUIREMENTS

• Above-average energy level

• A desire for a long-term career with a growing organization

• Personal and professional integrity

  • 2+ years of experience in a customer service role 

  • Strong communication and organizational skills.

  • Ability to work in a high-volume environment with professionalism.

  • Knowledge of vehicle systems and maintenance schedules a plus.

  • Positive, team-oriented attitude.