Clinic/Practice Assistant, Ortho Walk-In - Lawrence

Practice Assistant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Patients with an orthopedic or sports-related injury to muscles, bones or joints can receive same-day care at a Mass General Brigham Community Physicians Orthopedics Walk-in located at 500 Merrimack Street, Lawrence, 01843.

Our walk-in location is staffed by expertly trained clinicians, providing physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment that puts you on the road to recovery as soon as possible. Are you ready to bring your talent to this team and join us in moving health care forward?

Job Summary

We are seeking a full-time, 40-hour Practice Assistant to work onsite Monday through Friday from 10:30am to 7:00pm with one Saturday per month. The home location will be 500 Merrimack Street, Lawrence, 01843. We do our best to keep all employees in their assigned departments; however, you may also be asked to float to other departments or other sites in the Merrimack Valley/Tuscan area during orientation (for training/precepting purposes) or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

Responsibilities: Leading up to the patient visit, Practice Assistants schedule all appointments. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments. At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments. Other duties include handling and triaging appropriately incoming patient portal messages, walk ins, reminder calls, rescheduling when needed, monitoring patient flow, and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Required:

• High school diploma or GED required.
• Experience working in customer service required.

Preferred:

• Experience working in a community-based medical practice.
• Skills: Bilingual (Spanish/English) a plus.

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting! Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

Onsite

Work Location

500 Merrimack Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.