Parts Counter Specialist

Koenig Equipment is a family-owned dealership with over 120 years of service excellence. Since 1904, our commitment to growth, innovation, and strong values has helped us expand our business territory across Indiana and Ohio . We're proud of our rich history-and even more excited about our future.

We are currently seeking a seasoned, customer-focused Parts Counter Specialist to join our team in Richmond, IN. If you have dealership experience, thrive in fast-paced environments, and are passionate about delivering top-notch service to agricultural and turf equipment customers, we'd love to meet you.
What You'll Do (Key Responsibilities)

• Greet and assist customers with identifying and purchasing the correct parts for agricultural and lawn/garden equipment.
• Provide tailored support for urgent needs, including machine-down situations and parts stocking programs .
• Use systems like IntelliDealer and Parts Lookup to locate parts and ensure accurate order processing.
• Record sales transactions and maintain up-to-date bin inventory records.
• Help maintain an organized and well-merchandised parts display area.
• Support service technicians by researching and supplying required parts for customer, internal, or warranty repairs .
• Deliver parts and supplies to designated areas in the service department per the branch layout.
• Handle returns efficiently, including processing returned parts, pallets, envirocrates, and other materials.
• Assist with receiving, stocking, and organizing daily and in-stock orders.
• Help with internal Service and Sales administration when applicable.
• Foster long-term relationships-make every customer "A Customer for Life."
• Perform other duties as assigned to support the branch.

What We're Looking For (Qualifications)

• 2-3 years of experience in a dealership parts department (preferred)
• Strong technical knowledge of parts and equipment
• Familiarity with computerized parts systems
• Excellent customer service and interpersonal skills
• Solid computer proficiency and high attention to detail
• Effective selling skills , especially in offering complete job solutions
• Ability to lift up to 50 lbs and access shelving throughout the parts area
• Willingness to work Saturdays and flexible seasonal hours

Who Thrives at Koenig?

You'll fit right in if you are:

• A self-starter who takes ownership of your work
• A strong communicator who enjoys working with people
• Comfortable using technology to deliver great service
• Excited by growth, innovation, and continuous learning

Equal Opportunity Employer

Koenig Equipment, Inc. is proud to be an Equal Opportunity Employer . We value diversity and are committed to creating an inclusive environment for all employees-without regard to race, color, religion, sex, national origin, age, disability, or veteran status.