Assistant Supervisor, Merchandise

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! What you get to do: Help lead and inspire a team to deliver great guest experiences from the get-go. Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. Provide and lead the team to deliver superior guest service. Ensure excellent customer service by responding to customer requirements, expectations, and needs. Regularly keep ambassadors motivated and energized. Open and close facility in accordance with established procedures. Follow up on daily operational needs and communicate all facility issues as appropriate. Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training ambassadors; planning, assigning and directing work; assessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems. Ensure meal and rest periods are provided to ambassadors as required by company policy. Successfully monitor labor management for operation (eg. sales goals, labor, line schedule targets, and progress updates to the team throughout the day). Monitor stock inventory for facility, including damage and min/max, and elevate issues to supervisor. Monitor safety of ambassadors and merchandise facilities. Sign off on customer refunds up to $50.00. Maintain safety and integrity of assigned location; ensure ambassadors follow safety procedures in accordance with established safety guidelines and take appropriate action; ensure ambassadors have appropriate PPE for work location. Occasionally assist other locations and areas in the park as needed. Other duties as assigned. What it takes to succeed: 18 years of age or older (preferred) High school diploma or equivalent Previous Assistant Supervisor experience at a theme park (preferred) Outgoing, able to provide great guest service and interact favorably with public Ability to self-motivate as well as motivate ambassadors Strong basic math and cash handling skills Basic knowledge of computers with ability to work with Windows-based software Basic knowledge of financial terms for revenue department Ability to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred) Strong written and verbal communication skills Able to handle multiple tasks in a fast-paced work environment Able to stand, sit and/or walk for prolonged periods of time The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Statement SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. #J-18808-Ljbffr