Host/Hostess

SUMMARY:

Provides exceptional hospitality by welcoming guests, managing reservations, and coordinating seating assignments to ensure a smooth dining experience. Serves as the first point of contact for restaurant patrons, embodying a warm and professional demeanor. Works closely with servers, bartenders, and kitchen staff to maintain a seamless flow of service.

REPORTS TO: Assistant General Manager

DIRECT REPORTS : None

DUTIES AND RESPONSIBILITIES:

• Greets members and community (non-members) upon arrival with warmth and professionalism
• Manages reservations and waitlists via phone, online systems, and in-person interactions, ensuring accuracy and timely seating
• Coordinates seating assignments to balance guest satisfaction and staff workloads
• Communicates estimated wait times to guests and provides updates as needed
• Guides guests to their tables and ensures the dining area is clean and well-prepared
• Distributes and presents menus while informing guests of daily specials and promotions
• Assists with guest inquiries, including menu recommendations, special requests, and event information
• Monitors dining room activity to anticipate guest needs and optimize table turnover
• Supports servers by assisting with table resets and light clean-up during busy periods
• Maintains cleanliness and organization of the host station, entrance, and waiting area
• Promotes membership programs, events, and specials to community (non-members)
• Handles guest complaints or escalates them to management for resolution
• Performs other related duties as assigned

SKILLS, ABILITIES, AND PERFORMANCE:

• Excellent interpersonal and communication skills, with a friendly and welcoming demeanor
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
• Professional appearance and behavior
• Ability to handle challenging situations with tact and poise
• Basic knowledge of reservation and point-of-sale systems or a willingness to learn
• Knowledge of Manifest’s operations, services, and menu offerings is a plus
• Ability to embody service and anticipate the needs of guests, staff, and management
• Ability to frequently climb stairs

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred
• 1 year of customer service, hospitality, or restaurant experience preferred. 
• Must successfully complete restaurant training programs

PHYSICAL REQUIREMENTS:

• Frequently required to stand and walk for prolonged periods
• Occasionally required to bend, stoop, and lift light items (up to 30 pounds)
• Comfortable working in a dynamic environment with moderate noise levels

DISCLAIMER:

The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Management retains the right to assign or reassign duties and responsibilities at any time. This document does not create an employment contract, implied or otherwise, beyond an “at will” relationship.