Supported Living Assistant Manager

Supported Living Assistant Manager

As a Supported Living Assistant Manager at Pathfinder, you play a hands-on leadership role in ensuring individuals receive safe, consistent, and person-centered supports in their homes. Working closely with the Supported Living Manager, you support Direct Support Professionals (DSPs), oversee daily residential operations, and help create environments where individuals can thrive physically, emotionally, and socially.

Team Leadership & Supervision

• Supervise and support Direct Support Professionals (DSPs), reinforcing expectations and person-centered practices.
• Conduct regular team meetings to promote communication, accountability, and quality care.
• Serve as the first point of contact for DSPs regarding scheduling adjustments and coverage needs.
• Escalate staffing or operational concerns to the Supported Living Manager as needed.
• Participate in leadership on-call rotation to support continuity of care.

Person-Centered Supports & Planning

• Collaborate with the Supported Living Manager to implement Person-Centered Individual Support Plans (PCISPs).
• Ensure supports align with individual preferences, goals, and outcomes.
• Participate in PCISP, quarterly, and interdisciplinary meetings as directed.
• Promote dignity, independence, and quality of life in daily supports.

Compliance, Documentation & Quality Assurance

• Ensure daily operations meet safety, health, and quality standards.
• Maintain accurate case notes, billing records, and Medicaid Waiver documentation.
• Monitor and enforce staff training compliance.
• Ensure proper medication administration, documentation, and timely refills.
• Uphold confidentiality, ethical standards, and regulatory compliance.

Operations, Scheduling & Coverage

• Oversee daily operations across three designated residential sites supporting 9–12 individuals.
• Coordinate medical appointments, day program participation, and transportation logistics.
• Ensure coverage for open shifts by adjusting schedules and coordinating staff.
• Identify and report major home maintenance needs.
• Manage residents' personal finances in alignment with agency financial protocols.

Communication & Family Engagement

• Act as a liaison between DSPs, families, guardians, and the Supported Living Manager.
• Ensure timely communication of updates, concerns, and care needs.
• Support continuity of care through clear, consistent communication across teams.

The Impact You'll Make as a Supported Living Assistant Manager

• Support individuals in living safe, meaningful, and empowered lives.
• Provide daily leadership that strengthens residential teams and service quality.
• Ensure consistency, compliance, and compassion across supported living homes.
• Build trust with families, guardians, and team members.
• Help bring Pathfinder's mission and values to life through hands-on leadership.

Pathfinder's mission is to strengthen communities by enabling people with disabilities or economic challenges to achieve autonomy, inclusion, and stability.

Benefits & Pathfinder Perks – We Care About YOU!

Competitive Benefits Package (if applicable):

• Competitive Pay & Paid Training – Earn while you learn with comprehensive training.
• Paid Time Off & Holidays – Maintain a healthy work-life balance with PTO and paid holidays.
• Comprehensive Insurance Coverage – Medical, Dental, and Vision plans to support your well-being.
• Employer-Paid Coverage – Enjoy free Basic Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).
• 403(b) Retirement Plan with Employer Match – Plan for your future with a generous retirement savings plan and employer contributions.
• Tuition Reimbursement – Invest in your future with financial assistance for continued education.
• Professional Development & Training – Enhance your skills and career through learning opportunities.
• Person-Centered Thinking Training – Gain valuable insights into individualized care and service.

Pathfinder Perks:

• Wellness Platform Incentives – Earn rewards for prioritizing your health and well-being.
• Financial Wellness Platform – Access earned wages before payday for added financial flexibility.
• Employee Assistance Program (EAP) – Free, confidential support sessions for employees and their immediate household members.
• Free Pathfinder Kids Clinic – Providing childcare for children in the community with minor illnesses.
• Exclusive Discounts – Save with special offers, including:
• Verizon Wireless Discount – Stay connected for less.
• YMCA Discount – Enjoy reduced membership rates for fitness and wellness.

Pathfinder Values: People First – Integrity - Contribution – Growth – Empowerment

Requirements

Preferred Minimum Qualifications:

• Minimum of a high school diploma/GED.
• Prefer 2 years experience in the field of Human Services.
• At least 18 years of age.
• Basic language, written, and computer skills necessary for communication and documentation.
• Demonstrated ability to support people with disabilities.
• Ability to work a flexible schedule if needed.
• Crisis prevention, intervention, and teaching skills.
• Valid driver's license, insured vehicle, and safe driving record.
• Ability to speak, hear, and read the English language.