Lead Glazier - Residential Glass

Benefits: Bonus based on performance Company car Free uniforms Opportunity for advancement Paid time off Training & development About the role The Glass Guru of Durham is a newly opened franchise serving Durham, Orange, and surrounding counties. We specialize in shower doors, mirrors, custom glass, and residential glass repair and replacement. This is our first technician hire. You'll be the lead glass technician for the business as we get off the ground, and as we grow, you'll bring on a helper to round out your team. If you're an experienced glass tech who takes pride in your work, treats homeowners like neighbors, and wants steady residential service work without commercial construction chaos — this role is built for you. What you'll do You're the person at the customer's door, evaluating the job and making it right. Most days look like 2–4 residential service appointments across the Durham/Orange area, each running 1–3 hours. You'll: Verify materials and product quality before loading the truck each morning Arrive on time, confirm the scope with the customer, and set clear expectations Install to spec, troubleshoot what comes up on-site, and leave the home cleaner than you found it Walk the customer through care, maintenance, and warranty before you leave Close the job out in our field system and flag any callbacks or material needs to the office Service mix: Shower door installation and repair Mirror installation, custom tabletops, glass shelving Insulated glass unit (IGU) replacement for failed/foggy windows Single-pane window repair, screen replacement Skylights, sliding doors, and light commercial work as it comes in You'll drive a company-provided truck. We're starting at the intersection of our standard service menu and your areas of expertise — if you bring depth in something specific, we'll lean into it. What we're looking for 5+ years preferred hands-on residential or light-commercial glass experience — more is better Real pride in workmanship Customer-friendly: you can explain a job to a homeowner in plain language and stay calm when things go sideways Safety-first as a habit, not a slogan Physically able to repeatedly lift up to 75 lbs. unassisted; team lifts for larger glass panels Clean driving record — no DUIs in the last 5 years, no at-fault accidents or major moving violations in the last 3 HS diploma or equivalent Must pass a background check and pre-employment drug screen Eligible to work in the US What we offer $30–$35/hr based on experience, with pay reviewed at six months based on performance and business growth 5-star review bonus: $30 — uncapped Company truck, fuel card, and shop-provided power tools Predictable M–F, 8 AM–5 PM schedule — no on-call rotation Any after-hours work is opt-in for everyone involved and paid at premium Paid time off A real role on a new, growing business — not a number on a roster