Front Office Manager

Front Office Manager

Embassy Suites Brunswick is currently seeing a Front Office Manager to join our growing team! As Front Office Manager you are the direct supervisor of all front desk staff and you will ensure proper completion of front desk duties. You will also be responsible for completing front desk duties at time such as reservations, directing, coordinating front desk activities, guest services, and monitoring the telephone. You will also prepare budgets and reporting for all front desk department.

Benefits

• Employee Benefits
• Career Growth
• Dental
• Vision
• Medical
• PTO
• Holidays
• Flexible Scheduling
• Competitive Pay
• Room Discounts

Responsibilities

• Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy
• Maximizes room revenue and occupancy by consistently reviewing status
• Ensures financial performance of the front desk department
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• A.A. associate degree or 5+ years in related experience or field
• Must have basic mathematical skills ie. applying basics of geometry and algebra and basic computer skills
• Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff
• Customer service experience
• Previous hotel experience preferred
• Excellent communication and organizational skills

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.