Customer Escalations Specialist (Office of the President)

Customer Service Representative

Job Description Location: Hybrid in San Diego, CA or Atlanta, GA

Required Skills:

• Experience working in customer service-related work
• Ability to effectively communicate over the phone and via email
• Customer service skills and professionalism with a strong ability to diffuse customer concerns (3-5+ years)
• Strong investigative skills and sense of urgency

Preferred Skills:

• Basic understanding of customer relationship management (CRM) software, such as Salesforce (3-5+ years)

Job Summary:

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Duties:

• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Develop knowledge of products, services, etc. and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies, and safety rules
• Maintain established performance levels

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**