Sales Assistant (National Account Department)

Sales Assistant 1

Sales Assistant 1 contributes to the efficient operation of the National Account Division by providing sales support to the Sales Manager, Sales employees, and other Office Staff. The Sales Assistant 1 will be responsible for office and administrative functions, which include but are not limited to order entry, answering telephones, taking orders from customers, inside sales reps, and sales employees.

Essential Job Functions:

• Ensure that each customer, client, and vendor receives outstanding customer service by providing a friendly environment which includes greeting and assisting every customer, maintaining outstanding product knowledge, and all other components of customer service.
• Review customer orders and ensure that orders are processed through the order processing system.
• Receive and respond to customers' inquiries by phone, email, or mail regarding order information, such as unit price, inventory, shipping dates, and any anticipated delays.
• Receive and respond to customer inquiries or complaints and direct them to responsible personnel.
• Check inventory to determine the availability of requested merchandise.
• File copies of orders received or post orders on records.
• Confer with the sales associates, inside sales rep, warehouse, and office personnel to expedite customer orders.
• Coordinates follow-up with customer service to ensure timely and accurate deliveries.
• Responsible for daily registration activities including but not limited to printing invoices, matching purchase orders as necessary, checking on payments and forwarding cash receipts to the accounting department, mailing invoices, creating payment orders, and filing permanent copies.
• Maintain professionalism, stay abreast of new products, and recommend alternative products for out-of-stock items.
• Provides new and current customers with product information including pricing, delivery, inventory stocking, and/ or back-order availability, functionally equivalent cross matches, and value-added product information.
• Perform other related duties as required.

Knowledge, Skills and Ability:

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook software, as well as other general office skills;
• Knowledge of general office operation.
• skill in keyboarding and using word processing, spreadsheet, and database management computer software.
• Effective communication skills internally and externally via phone, email, and in person.
• strong customer service orientation with the ability to initiate and sustain productive business relationships with customers.
• Ability to use the telephone in a professional and courteous manner.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Ability to speak clearly, concisely, and effectively.
• Ability to listen to, and understand, information and ideas as presented verbally.
• Ability to assemble, sort, and file documents.
• Ability to organize and prioritize tasks to meet cut-offs.
• Ability to follow written and/or oral instructions and listen to and understand information and ideas as presented verbally.
• Ability to speak, write and read English.

Benefits*: Wismettac offers competitive benefits, which include:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more!

*Most benefits require employee contribution

Pre-employment Drug testing is required. Must be authorized to work in the United States on a full-time basis for any employer. Principals only. Recruiters, please do not contact this job posting.