Supervisor I

As a Store Supervisor, you support store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. Your day is focused on driving store productivity and profitability through team building, coaching, goal setting, client development, and adherence to KateSpadeNewYork standards. Responsibilities Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency. Build client relationships through proactive outreach and KateSpadeService standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention. Model KateSpade service behaviors (“host of the party” – meet, greet, create conversations), setting the scene for strong relationships and needs discovery. Coach team on goals and performance; support recruitment, onboarding, role modeling, and ongoing training; provide feedback to store leadership on individual performance and development needs; act as an advocate for the team. Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically. Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities). Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor. Drive omni‑channel and virtual selling initiatives, including live‑stream shopping; promote brand‑safe social media engagement and awareness of trends. Lead customer data capture to grow loyalty and repeat purchases. Requirements Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively. 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). Ability to communicate effectively with customers and staff and confidently navigate the sales floor. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni‑channel/virtual selling tools and clienteling systems. Strong English language proficiency (for EU). Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements Ability to lift at least 25lbs. regularly (up to 50lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Core Competencies Competencies for All Employees Courage: Provides direct, actionable feedback; faces people problems quickly and directly. Creativity: Generates unique ideas and makes connections among unrelated notions. Customer Focus: Dedicated to meeting expectations and uses customer information for improvements. Dealing with Ambiguity: Cope with change and act without a complete picture. Drive for Results: Consistently exceeds goals and is bottom‑line oriented. Interpersonal Savvy: Builds rapport and diffuses high‑tension situations comfortably. Learning on the Fly: Learns quickly, enjoys challenges, and seeks solutions. Competencies for All People Managers Strategic Agility: Sees ahead, anticipates trends, and paints credible pictures of possibilities. Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, and builds career plans. Building Effective Teams: Blends people into teams, fosters morale, shares wins, and fosters belonging. Equal Opportunity & Accommodation KateSpade is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Compensation & Benefits Base Pay Range: $17.00 – $27.75 per hour. Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance #J-18808-Ljbffr