Cross Dock Operations Manager

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether its our edited style ethos or coveted interiors sensibility we work hard to create a world thats inviting and intentional. From our stores across the country to our operations and corporate teams we believe in the power of a workplace built on diversity and inclusionwhere the varied voices and viewpoints of our community pave the way.

The Cross Dock Operations Manager runs day-to-day operations at our cross dock facility and fleet. This role oversees freight flow from receiving through outbound loading manages our white glove delivery service directs daily routing and dispatch and owns quality standards across the operation. This role also partners cross-functionally with Jenni Kayne Marketing Production Buying and Planning and Retail and Interior Design teams and leads the labor and special projects behind store moves and openings. The ideal candidate is hands-on organized and comfortable making fast decisions when schedules change.

Role & Responsibilities:

Cross Dock Operations

• Oversee receiving sorting staging and outbound loading of freight
• Build and manage daily dock schedules to match inbound and outbound trailer arrivals
• Monitor throughput dwell time and departure times; resolve bottlenecks in real time

White Glove Services

• Manage white glove deliveries from scheduling through final placement including appointment setting inside delivery assembly and debris removal where applicable
• Coordinate with customers and carriers on delivery windows and special handling requirements
• Train and direct white glove crews on care of freight damage prevention and customer service standards
• Ensure proof of delivery signatures photos and customer sign-off are captured for every stop

Routing and Dispatch

• Plan and optimize daily routes based on delivery windows stop density vehicle capacity and driver hours
• Adjust routes for same-day changes weather and delays
• Track vehicle and driver status and communicate accurate ETAs to customers
• Analyze route performance (miles stops per route on-time rate) and recommend improvements

Quality Management

• Own quality standards for receiving sorting loading and delivery
• Conduct regular audits of dock processes scan accuracy load plans and delivery documentation
• Investigate damage shortages and customer complaints; document root causes and corrective actions
• Track and report weekly on quality metrics such as damage rate scan compliance on-time delivery and claims

Labor and Special Projects

• Plan and manage labor for store moves openings and special projects including staffing levels schedules and skill needs
• Lead special projects from planning through execution including timelines budgets and vendor coordination
• Build and manage temporary labor and crews as needed for moves and openings
• Document lessons learned and build repeatable playbooks for future moves and openings

People and Administration

• Schedule supervise and coach dock associates drivers and white glove crews
• Enforce safety standards including lifting and powered equipment practices
• Maintain accurate records for manifests claims and delivery documentation

Cross-Functional Partnership

This role works as a connector across Jenni Kayne teams to keep moves and openings on track.

• Marketing: align launch and opening timelines promotional events and in-store display needs
• Production: coordinate delivery timing install schedules and product readiness for moves
• Buying and Planning: plan inbound timing allocation and inventory flow for moves and openings
• Retail and Interior Design: support store layouts fixtures and installation requirements

Qualifications

• 3 years in logistics cross dock or distribution operations; supervisory experience preferred
• Experience with white glove or last-mile delivery strongly preferred
• Working knowledge of routing or dispatch software and strong spreadsheet skills
• Understanding of quality control methods and damage prevention
• Valid drivers license with a clean driving record; forklift certification a plus
• Ability to lift up to 50 lbs and stand for extended periods
• Experience managing labor or projects for store moves openings or large-scale installations preferred
• Proven cross-functional collaboration skills; able to balance competing priorities across teams
• Strong communication and problem-solving skills; comfortable with early starts and flexible or on-call coverage

Additional Notes

This job description is not all addition Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer committed to a diverse and inclusive work environment. The annual base salary range for this position is $80000 - $85000. The base salary is determined by experience education skills and location.

Required Experience:

Manager