Luggage Agent - Resort

Job Description

Job Description

Description:

Job Summary

Join our dynamic resort team as a Luggage Agent, where you will play a vital role in delivering exceptional guest experiences through efficient luggage handling and transfer services. This energetic position is responsible for the safe, accurate, and timely handling of guest luggage designated for airport transportation. You will be the friendly face that welcomes guests, manages their luggage with care, and provides top-tier customer service to enhance their overall stay. Your proactive approach and hospitality expertise will contribute to creating memorable moments for our guests from the moment they arrive until they depart.

Duties

• Receive, verify, scan, and process luggage for airport transfers.
• Load and unload luggage safely from company vehicles.
• Sort luggage according to resort, airline, flight schedule, and destination.
• Verify baggage tags and documentation for accuracy.
• Ensure luggage is handled carefully to prevent damage or loss.
• Meet strict operational timelines for airport transfer schedules.
• Communicate any missing, damaged, delayed, or untagged luggage immediately to leadership.
• Maintain organized staging and loading areas.
• Follow all TSA, airport, and company security procedures.
• Ensure company equipment, including scanners, tablets, keys, luggage carts, and other operational tools are handled properly, maintained in good condition, and returned at the end of each shift.
• Perform repetitive lifting, carrying, pushing, and pulling of luggage.
• Maintain a clean and safe work environment.
• Follow all company safety policies and wear required PPE.
• Work collaboratively with drivers, dispatchers, and fellow team members.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous warehouse, logistics, baggage handling, or hospitality experience preferred.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Dependable attendance and punctuality.
• Basic communication skills in English; bilingual (English/Spanish) preferred.

Join us in delivering seamless luggage transfer services that elevate our guests’ resort experience! Your enthusiasm for hospitality combined with your attention to detail will make a lasting impact on every visitor’s stay. We are committed to supporting your growth in a vibrant environment where your skills are valued and your contributions celebrated.

Benefits

• 401(K)
• Dental Insurance 
• Employee assistance program
• Flexible schedule
• Health insurance 
• Life insurance 
• Referral program
• Vision insurance