Program Manager

The Program Manager establishes, administers, and directs the Children's Community Action Treatment (CAT) Team, a self-contained, integrated, multidisciplinary team providing comphrensive and intensive community-based treatment to families with children and youth at risk of out-of-home placement due to a mental health disorder. The Program Manager supervises and evaluates the multidisciplinary team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to program participants. The Program Manager also functions as a practicing clinician on the team. This team will be primarily based in Polk County but may be assigned clients residing in Highlands or Hardee Counties due to client or caseload needs.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

• Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, clients, and vendors
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Essential Duties/Requirements/Activities:

• Ability to abide by principles of EEO compliance and a workplace of dignity and respect
• Ability to work cooperatively in a group/team setting
• Ability to show respect to others
• Ability to take guidance and direction from supervisors
• Ability to report to work with clean hygiene
• Ability to adhere to company/program dress code standards
• Ability to arrive/report to work on time and ready to work
• Ability to communicate with others
• Attend all scheduled work hours, meeting, training, and other Center functions, including on-call as required
• Act as the CAT Team Lead
• Direct the day-to-day clinical operations of the CAT Team including scheduling staff work hours to assure appropriate coverage for daily and on call hours, lead scheduled meeting including daily staff meetings and treatment planning meetings, and continuously evaluate the status of families while completing appropriate planning and coordination of treatment activities to ensure immediate attention to changing client needs
• Direct and coordinate the participant admission process, treatment, and support services of the program in coordination with the Psychiatrist/ARNP
• Direct and coordinate the comprehensive assessment for each participant
• Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, policies and procedures
• Develop and implement staff orientation and training
• Manage student training for any program interns
• Develop and administer CAT Team budget
• Supervise Credible management assuring maintenance of the participant's record in compliance with agency policies, Medicaid, and other third-party payment requirements; train staff on Credible requirements; regularly review participant assessments, treatment plans, and progress notes written by the staff, and supervise individual staff for medical records mastery
• Conduct periodic reviews of program services and documentation
• Develop and maintain program policies and procedures and revise as necessary
• Initiate and maintain relationships, in coordination with other staff, with law-enforcement and other human services agencies, and with informal community resources (e.g.: landlords, employers, schools, CMO's, JPO's,etc.); conduct clinical assessments and provide direct clincal treatment and support services to participants
• Perform on-call duty for crisis intervention and for staff supervision and consultation

Qualifications:

Education:

• A master's degree in a Behavioral Health Science, such as psychology, mental health counseling, social work, art therapy or marriage and family therapy

Experience:

• Minimum of three years experience working with children or adolescents with behavioral health needs.
• Prefer three years of supervisory experience

Training:

• Complete all PRC required trainings

Knowledge and Skills:

• Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences, work in market jobs, and have access to helpful, adequate, competent, and continuous supports and services
• Ability to work independently with minimal supervision
• Ability to work with Team approach
• Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for persons' rights and personal preferences in treatment
• Good written and verbal communication skills
• Computer skills: Microsoft Office, Credible and Intranet, EHR

Safety Equipment:

• Universal Precautions
• Comply with Occupational Safety and Health Administration (OSHA) rules and regulations
• Life Safety Equipment (fire extinguisher)

Transportation:

• Must have reliable transportation
• Must meet Peace River Center's driving requirements with a minimum age of 21
• Must carry and maintain $25,000/$50,000 bodily injury coverage on personal vehicle and provide proof of coverage
• Must have a FL driver's license and clean driving record
• Department of Motor Vehicle Report must meet with the agency's insurance carrier's minimum qualifications
• Must maintain driver's qualifications through the active participation in the agency's DOT's Drug Testing Program
• Must be able to pass the agency's driving test

Physical Requirements:

• Ability to lift 30 pounds, climb stairs, ambulate safely throughout the community

Machines, Tool and Equipment Used:

• Computer, telephone, fax, copier, EHR

Technology Requirement:

As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization.

Supervisory Relationship(s):

• CAT Team Therapists
• CAT Team Case Manager
• CAT Team Mentors
• CAT Team Program Assistant

Work Environment:

• Office Environment, Field, and Community
• Fast paced work environment.
• The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative
• The noise level in the work environment is usually moderate
• Must understand and accept the possibility of exposure to inside environmental conditions such as communicable diseases and physical/verbal abuse from an out of control patient/client

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.

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