Assistant Insurance Fund Services Representative (NY HELPS)

Responsibilities Include, But Are Not Limited To Duties Description Provide administrative support to the premium audit staff to ensure efficient daily operations. Communicate with policyholders to address inquiries, provide information, and direct them to the appropriate contact or department. Schedule premium audit appointments and guide policyholders or their representatives on the proper utilization of the secure online portal for document submission. Perform essential data entry tasks to support and complete minor stages of the audit process. Liaise with various internal departments (e.g., Accounts Receivable) and outside collection vendors to facilitate policyholder needs and resolve issues. Identify audits with out-of-state addresses and process data-entry and audit requests promptly. Verify vendor transmittals against invoices and identify any discrepancies. Complete additional administrative and clerical tasks as assigned to assist the regional premium audit unit in achieving departmental goals and targets. For Appointment Via NY HELPS Minimum Qualifications Four years of customer service experience that required independence in both verbal and written communication responsibilities; OR Associate’s degree or higher and two years of customer service experience that required independence in both verbal and written communication responsibilities. For Competitive Appointment Current New York State employees with one year of permanent competitive class service in a title eligible for transfer under Section 70.1 of Civil Service Law. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. Eligible titles include, but are not limited to: Admnv Assistant 1, Program Aide, Payroll Examiner 1. Candidates who have previously held the Assistant Insurance Fund Services Representative title, or a transferable title, may be eligible for consideration for reinstatement. For 55b/55c Program Appointment This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the 55b/c Recruitment Resources Center. This position requires frequent travel, you are required to maintain a valid driver’s license and personal vehicle while employed in this position. Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications. Additional Comments Please note, the salary range displayed includes special salary treatments, such as location pay. For candidates new to NYS, the starting salary for this position will be the bottom of the range displayed and is not subject to negotiation. For candidates that are current NYS employees, salaries are calculated in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts. Competitive compensation Open and supportive team-based environment Plentiful vacation, personal, and sick time off Paid state and federal holidays Affordable health insurance plans Dental and vision benefits provided at no additional cost Retirement options Public Student Loan Forgiveness (PSLF) Possibility of telecommuting, flextime, and Alternative Work Schedules (AWS) NY HELPS Program This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. About NYSIF For more information about NYSIF, including our mission, commitment to diversity, equity, and inclusion, and efforts to fulfill Executive Order 31, please visit If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at View email address on click.appcast.io. #J-18808-Ljbffr New York State Insurance Fund (NYSIF)