Lead Service Technician

Job Description

Job Description

About the Company

FoodEra Technologies is a global leader in food-processing technology, designing, manufacturing, and supporting innovative equipment and integrated processing solutions for food manufacturers around the world. Our technologies help customers produce high-quality potato products, fruits, vegetables, snacks, and other prepared foods with greater efficiency, reliability, and sustainability.

Built on decades of engineering expertise, innovation, and trusted customer partnerships, we combine global knowledge with local support to deliver solutions that help our customers succeed.

Our people are at the center of everything we do. We foster a collaborative culture where innovation, craftsmanship, and continuous improvement drive our work. Whether you're building world-class equipment, supporting customers, advancing new technologies, or helping our teams succeed behind the scenes, you'll have the opportunity to make a meaningful impact while growing your career alongside talented colleagues around the world.

As we continue to shape the future of food processing, we're looking for individuals who are passionate about quality, teamwork, and solving complex challenges. If you're ready to be part of a stable, forward-thinking organization that's advancing the future of food technology, we'd love to hear from you.

Job Description:

We’re looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes. This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.

Job Responsibilities: 

• Lead daily service and installation operations, ensuring timely response and high-quality execution
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion
• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control
• Oversee service-related inventory, tools, equipment, and parts availability
• Establish and improve service procedures, best practices, and safety standards
• Ensure prompt resolution of customer service inquiries, issues, and escalations
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance
• Analyze service and installation data to identify trends and improvement opportunities
• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency
• Troubleshoot service and operational challenges and implement corrective actions
• Drive continuous improvement initiatives to optimize service delivery and productivity
  

Leadership Responsibilities:

• Interview, hire, onboard, and train service and installation staff
• Oversee daily workflow and resource allocation
• Provide timely performance feedback and evaluations
• Address employee relations matters, including discipline and terminations, in accordance with company policy
  

Job Requirements and Qualifications:

• Strong leadership experience managing service, installation, plant, or branch teams
• Solid technical knowledge of manufacturing processes, equipment, or industrial service operations
• Excellent problem-solving and decision-making skills
• Strong verbal and written communication skills for working with customers and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of safety standards, quality systems, and customer service best practices
• Experience with project management, scheduling tools, and ERP/CRM systems preferred

Education & Experience:

• 3–5+ years of management experience in service, manufacturing, plant, or branch operations
• Proven success leading teams and meeting operational goals
• Technical background in manufacturing, service operations, or industrial equipment
  

Benefits: 

• Medical, dental and vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Disability insurance
• 401(k), company match and profit sharing
• Paid vacation, holidays, & sick leave
  
• Continued education reimbursement
• Years of service bonus
• Flexible schedule opportunities