Community Manager - Crossroad Commons

Description Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix, and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection. Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally. We are currently seeking a Community Manager to join our team at Crossroad Commons , a 216-unit apartment community in Manor, TX. Position Summary Manages property (or properties) for stakeholders by performing the following duties personally or through direct reports: maximize occupancy, collections, physical appearance, resident retention, and compliance (as applicable). Establish and maintain a pleasant atmosphere and relations with the residents of the community. Maintain visibility, professionalism, and rapport. Responsible for day‑to‑day operations of the property. Essential Functions Maintain daily operations and may be expected to fulfill duties of any open position, which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community. Acts as a liaison between corporate staff and on‑site management and/or maintenance personnel. Meet with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections. Prepare and conduct orientation and training with employees and partner with Human Resources as needed. Prepare and conduct performance reviews for employees and make recommendations for salary increases and/or advancement. Hire and terminate employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources. Maintain employee records for attendance, PTO, employee performance management, etc. Work with residents in establishing good communication and resident retention programs; and resolve resident issues in a fair and timely fashion. Follow Dominium purchase order and purchasing procedures. Oversee and adhere to all appropriate company accounting directives. Work within the established budget and notify the Area/Regional Manager of any possible variations immediately. Collect rent and all monies due on the first of the month. Maintain very thorough collection procedures including knocking on doors. Send the files for evictions in a timely manner and ensure files go to the collection agency in accordance with policy. Handle all details of move‑ins and move‑outs, giving special attention to unit inspection checklists. Review move‑out charges to maximize chargebacks and compare this to the move‑out checklist. Process applicant files for screening and in accordance with the property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner. Report accidents and emergency situations immediately. Address and correct all internal and external audit findings in the designated time frames. Maintain and/or document all community records, files, and reports in the property management database. Conduct monthly safety meetings with all staff. Respond to internet leads and review weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow‑up procedures. Review and sign all lease agreements. Partner with corporate Marketing as needed. Ensure all maintenance requests are handled promptly, efficiently, and in accordance with Dominium’s policies and procedures. Continuously inspect the property for improvements, record deficiencies, and take the necessary action within approved budgetary allocations. Ensure the property is in a presentable condition at all times by walking the property, including vacant units, grounds, and interior common areas regularly. Review work order response time and follow up with residents to see if the work orders were done to their satisfaction. Ensure office procedures are followed and completed in a timely manner, including accurate data entry for report submissions. Check important audit issues daily – key boxes, staff appearance, job postings, etc. Supervise all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s). Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.). Stay current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents. Perform other duties as assigned by the Area/Regional Manager. Supervisory Responsibilities Supervise all site personnel; train and/or be responsible for work performed by staff members or contract vendors; and establish schedules and assign necessary personnel needed to properly manage and maintain the community. Qualifications 2‑year degree (4‑year degree preferred) in a related field or equivalent combinations of education and experience. Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred. Three years of multifamily property management experience required; tax‑credit experience preferred. Accounting and administrative background preferred. Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience preferred. Strong verbal and written communication skills (English) and ability to speak in front of groups of people. The ability to speak a second language is a plus. Must be reliable and have exceptional time management and organizational skills. Must be able to think independently, work with minimal supervision, and coach, mentor and manage others. About Us Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located. Benefits We offer a competitive salary, an incentive bonus program, training and development programs, career growth, and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long‑Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(k) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund. Equal Employment Opportunity Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor. #J-18808-Ljbffr Dominium Management Services