Service Porter

Service Porter

Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers. The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.

Key Responsibilities

• Assist with running customer and dealership vehicles through the car wash
• Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot
• Locate vehicles and bring them to the service drive for:
  • Customer pickup or drop-off
  • Advisor review
  • Technician needs
  • Detailing, washing, or delivery
• Perform various tasks in support of Service Advisors and overall service department workflow
• Properly tag vehicles using hang tags and dealership identification methods
• Install protective items on vehicles, including floorboard covers, seat covers, and steering wheel covers
• Maintain a clean, orderly, and professional service drive and lot environment
• Follow all dealership safety procedures and operational standards
• Perform other related duties as assigned to support efficient service department operations

Qualifications & Requirements

• Must be at least 18 years of age
• Valid drivers license required with an acceptable driving record
• Ability to lift up to 50 pounds
• Clean-cut, professional appearance
• Ability to follow directions and work efficiently in a fast-paced environment
• Strong attention to detail and sense of responsibility
• Willingness to learn dealership systems, processes, and service workflows
• Positive attitude and team-oriented mindset

Driving Requirements

• Employees 18 years of age or older may operate vehicles on dealership premises only
• Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require
• All driving assignments are subject to dealership policies and insurance requirements

Attire & Appearance Standards

• Jeans with a company-issued polo shirt
• Clean, professional, and well-groomed appearance required at all times

Growth & Advancement Opportunity

This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.

Work Environment

• Combination of indoor and outdoor work in varying weather conditions
• Fast-paced automotive service department
• Frequent interaction with Service Advisors, Technicians, and Management