Assistant Manager

Escapology is the world’s fastest growing escape game franchise, with over 80 venues signed and 53 operating around the world. Based at our store in Spanish Fort , we are seeking a Assistant Manager to join our team. The successful applicant will become an integral part of ourteam. You’ll report directly to the Venue General Manager.Job Descriptions:Manage the venue in the absence of the General Manager and capable at a good level of managing day to day operations of our escape room business.Manage all staff on duty.Support with staff training and standards.Responsible for day to day guest satisfaction and delivery of escape games.Create the daily reports required by Management.Responsible for cash handling, payments and guest issues.Key holder.In addition to these tasks the Assistant Manager would needto be competent at the Game Mastering/Game Hosting asfollows:Perform activities that facilitate the customer service experience (meeting and greeting customers; customer check in; pre-game service; running/game mastering multiple games at once; interacting with customers; post-game experience).Reset games after they have been played.Perform general tasks around the venue to assist in its operation.Upsell games and merchandise to customers.Deliver an excellent and professional customer service experience to customers.Maintain safety standards.Cleaning and sanitizing the area in and around the venue to high standards.Standing for extended periods.The applicant will have the following qualifications/skills:Outgoing and confident with good communication skills.Welcome guests with a warm welcome, smile, and positive attitude.Flexibility for hours worked with weekend availability.Must be able to stand, stoop and lift objects up to 20 pounds during a shift.Fun and friendly.Competent computer operation with the ability to type quickly and accurately.Able to multitask; able to manage high pressure situations.Good initiative; does tasks that need doing without needing prompting.Able to work within a team; a good team player.Two year degree is preferred, but a High School Diploma is acceptable with at least one year management experience. #J-18808-Ljbffr GRAHAM ENTERTAINMENT LLC